Spécialiste bilingue du soutien aux patients (Télécommande)/ Bilingual Patient Support Speciali[...]

IQVIA; Quebec; Remote; CAD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company in the healthcare sector, where you'll have the opportunity to advance your career while making a positive impact on patient outcomes. This role involves providing clinical support to patients and healthcare professionals, ensuring optimal patient care through effective communication and coordination. You will thrive in a supportive and collaborative environment, with opportunities for ongoing training and professional development. If you're bilingual in French and English and have a passion for healthcare, this is the perfect opportunity for you to grow and contribute.

Qualifications

• University degree or advanced healthcare practitioner designation required.
• Minimum 1 year of relevant experience in pharmacy or nursing.

Responsibilities

• Provide clinical support to patients and healthcare professionals.
• Manage call queues and respond to communications in a timely manner.

Skills

Bilingual (French and English)

Communication Skills

Computer Skills

Telecommunication Skills

Education

University Degree

Advanced Healthcare Practitioner Designation

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient outcomes and healthcare delivery
- Work directly with healthcare professionals and pharmaceutical manufacturers
- Participate in ongoing training and professional development opportunities

What to Expect (Job Responsibilities):
- Provide clinical support via phone, email, and web to patients, pharmacists, and healthcare professionals
- Deliver counseling and adherence support to patients according to pharmaceutical manufacturer requirements
- Manage call queues and respond to incoming communications in a timely manner
- Report adverse drug reactions and conduct financial means testing for patients as applicable
- Coordinate program logistics to ensure optimal patient outcomes

What is Required (Qualifications):
- University degree or advanced healthcare practitioner designation (nurse, pharmacist, etc.)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or call center environments
- Fluently bilingual in French and English
- Strong computer and telecommunication skills with knowledge of health insurance and pharmacy transactions
- Excellent communication skills and attention to detail

How to Stand Out (Preferred Qualifications):
- Experience in specialty pharmacy or patient assistance programs
- Familiarity with drug reimbursement processes and healthcare coverage
- Proven ability to work in a team-oriented environment
- Willingness to engage in professional development activities
- Flexibility to work rotating shifts

#Healthcare #PatientSupport #CareerGrowth #Bilingual #ClinicalSupport #LifeSciences

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."