Spécialiste bilingue du soutien aux patients (Télécommande)/ Bilingual Patient Support Speciali[...]

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within Canada
- Supportive and collaborative work environment
- Chance to make a positive impact on patient outcomes
- Participate in a dynamic team dedicated to service excellence

What to Expect (Job Responsibilities):
- Provide telephone, email, and web-based clinical support to patients and healthcare professionals
- Deliver counselling and adherence support to patients based on pharmaceutical manufacturer requirements
- Manage call queues and ensure timely response to incoming communications
- Report adverse events and assist with financial means testing for patients
- Facilitate the completion of special authorization forms and appeals as necessary

What is Required (Qualifications):
- University degree or equivalent active healthcare practitioner designation (nurse, pharmacist, pharmacy technician, social worker, etc.)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or a call center
- Fluently bilingual in French and English
- Strong computer skills and familiarity with Microsoft Office (Excel, Word, Outlook)
- Excellent communication skills with a strong focus on customer service

How to Stand Out (Preferred Qualifications):
- Experience in specialty pharmacy or patient assistance programs
- Knowledge of health insurance and pharmacy transactions
- Ability to multitask effectively in a fast-paced environment
- Willingness to engage in professional development opportunities
- Experience in a team-oriented environment supporting colleagues

#HealthcareServices #PatientSupport #CareerOpportunity #RemoteWork #TeamCollaboration

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