Spécialiste bilingue du soutien aux patients (Télécommande)/ Bilingual Patient Support Speciali[...]

IQVIA; Halifax; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading healthcare company in Halifax is seeking a Bilingual Clinical Support Specialist to provide support to patients and healthcare professionals. The ideal candidate is fluent in French and English, with strong communication skills and at least one year of relevant experience. This role involves managing inquiries and delivering counseling to enhance patient care. Opportunities for career growth and continuous professional development are available.

Benefits

Opportunity for career advancement

Supportive and collaborative work environment

Continuous learning and professional development

Qualifications

• Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or customer service.
• Ability to work rotating shifts from 9 AM to 9 PM, Monday to Friday.
• Experience in a call center environment or specialty pharmacy is considered an asset.

Responsibilities

• Provide clinical support via phone, email, and web to patients and healthcare professionals.
• Deliver counseling to patients following manufacturer requirements.
• Manage the call queue and respond to inquiries.

Skills

Fluently bilingual in French and English

Strong communication skills

Attention to detail

Education

University degree or diploma

Tools

Excel

Word

Outlook

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and outcomes
- Bilingual position, enhancing communication with diverse patient populations
- Engage in continuous learning and professional development through training

What to Expect (Job Responsibilities):
- Provide clinical support via phone, email, and web to patients, pharmacists, and healthcare professionals
- Deliver counseling to patients in accordance with pharmaceutical manufacturer requirements
- Manage the call queue and respond to incoming inquiries within established policies
- Conduct financial means testing for patients as needed and coordinate advanced reimbursement services
- Report adverse events or drug reactions promptly and handle internal clinical referrals

What is Required (Qualifications):
- Fluently bilingual in French and English; proficiency in Spanish is an asset
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or customer service
- Ability to work rotating shifts from 9 AM to 9 PM, Monday to Friday
- Strong communication skills with excellent telephone etiquette and attention to detail
- Proficient in using basic computer programs such as Excel, Word, and Outlook

How to Stand Out (Preferred Qualifications):
- Knowledge of health insurance and reimbursement navigation is considered a strong asset
- University degree or diploma is considered an asset
- Experience in a call center environment or specialty pharmacy

#LifeSciences #PatientSupport #HealthcareCareers #BilingualJobs #CareerGrowth

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."