Specialist UX Designer

Intact Financial Corporation; Montreal; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading company in Canada seeks a Specialist UX Designer to enhance customer experiences through human-centered design. You will lead the design process, utilize research insights, and collaborate with teams to create innovative solutions. Join a supportive team in a hybrid work environment, offering extensive benefits and opportunities for growth.

Benefits

Financial rewards program

Employee Share Purchase Plan

Flex pension and benefits package

Extra vacation days

Wellness account

Mental health support tools

Dynamic learning ecosystem

Inclusive employee-led networks

Qualifications

• 8+ years in digital solution design.
• Portfolio showcasing user-centered design.
• Expertise in usability and research.

Responsibilities

• Lead the design process from discovery to delivery.
• Produce CX/UX artifacts like user flows and wireframes.
• Collaborate with teams for customer-centric processes.

Skills

Facilitation

Research

Strategy

User-Centered Design

Design Thinking

Prototyping

Bilingualism

Tools

Figma

Job description

We are looking for a Specialist UX Designer for our growing team!

Our teams are at the heart of everything we do. Together, we help people, businesses, and society move forward in good times and be resilient in challenging times.

In this role, you’ll use a human-centered approach to improve our services and experiences. You’re skilled in facilitation, research, and strategy, and you simplify complex problems to create delightful omnichannel experiences for both customers and employees.

You will lead the design process from discovery to delivery, working closely with users and stakeholders to understand problems, develop insights, and co-create solutions. Your work will shape strategy and ensure organizational alignment and knowledge transfer, transforming our products and experiences.

Join us to shape the future, win as a team, and grow with us!

What you'll do here:

• Inform our strategy and innovation efforts by providing insights into the needs of our customers and business - obtained through qualitative, quantitative and market research.
• Synthesize data from multiple sources, translating research insights into actionable recommendations and creative design solutions.
• Develop compelling stories and visual elements to communicate ideas, secure stakeholder buy-in and inspire teams at all levels, from peers to executives.
• Produce CX / UX artifacts such as customer journeys, user flows, wireframes and service blueprints to create a shared understanding of the proposed user experience.
• Collaborate with the user research team to uncover research needs and plan research activities.
• Design and facilitate a range of co-creation workshops to engage stakeholders and customers in designing customer-centric processes.
• Assist in user research activities such as interviews, focus groups, usability tests, diary studies, etc.
• Develop prototypes to test and validate solutions for refinement.
• Create clear solution development plans and collaborate with other designers, product, copywriters, legal and marketing teams to support the roll-out of design initiatives through experimentation, testing and refinement based on learnings.
• Empathize with and lead stakeholders and customers as they move through the innovation journey and help them understand how to navigate divergent and convergent phases of development.
• Advocate for customer-centricity throughout the organization.

What you bring to the table:

• At least 8 years of experience in creating excellent digital solutions.
• A portfolio of work that showcases your process in delivering user-centered design solutions and experience in designing mobile applications.
• Strategic thinking with the ability to solve complex problems, connect the dots between business and user needs, and use data / research insights to back design proposals and achieve buy-in.
• Expertise in usability, user-centered design and design thinking practices.
• Expertise in facilitation, design research, and strategy.
• Ability to navigate ambiguity and guide others towards clarity.
• Ability to present ideas to senior management.
• Mastery of design tools (Figma etc.)
• Bilingualism (French and English) –
• No Canadian work experience required however must be eligible to work in Canada.

Profile sought:

• Creative, analytical and curious.
• A team player who thrives in a collaborative environment.
• Open to sharing and receiving constructive feedback.
• A patient listener, effective communicator and engaging storyteller.
• Detail oriented, organized and proactive.

LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.
• An extensive flex pension and benefits package, with access to virtual healthcare.
• Possibility to purchase up to 5 extra days off per year.
• An annual wellness account that promotes an active and healthy lifestyle.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
• Inspiring leaders and colleagues who will lift you up and help you grow.
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.