Specialist- Training

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 40,000 - 80,000; Full time

Job summary

An exciting opportunity awaits at a premier entertainment venue in Ottawa, where you will play a vital role in shaping the training and development of a dynamic team. As a Training Specialist, you will oversee training functions, ensuring that all staff receive the necessary skills to provide exceptional service. Collaborate with various departments, engage in innovative training strategies, and contribute to a vibrant workplace culture. If you are passionate about learning and development and thrive in a fast-paced environment, this position offers the chance to make a significant impact in the hospitality industry.

Qualifications

• At least 2 years in Learning & Development or Human Resources required.
• Experience with HRIS and Microsoft Office is essential.

Responsibilities

• Conduct training sessions and maintain training records.
• Develop and manage communications for scheduled classes.
• Assist in recruiting and mentoring staff.

Skills

Microsoft Office (Word, Excel)

Customer Service

Communication Skills

Organizational Skills

Creative Problem-Solving

Confidentiality

Interpersonal Skills

Education

Bachelor’s degree or college diploma in a related field

Tools

HRIS System (Workday)

Excel Spreadsheets

Job description

Posted Date 2 weeks ago (4/8/2025 1:43 PM)

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Position Summary

Under the direction of the Human Resources Manager Recruitment & Training, the incumbent will oversee Hard Rock Ottawa’s Training function including but not limited to; facilitation of training and coordinates the administrative aspects of training and development programs and initiatives, including issuing invitations and scheduling, report preparation and other details relating to event execution. The Training Specialist will also serve as a partner to support all property departments with Training & Development strategy and events.

This position is also an integral member of the property’s Human Resources team, working closely with fellow Human Resources professionals in support of the property’s Human Resources’ goals. Additionally, this role collaborates with global support services teams to ensure alignment with brand standards, strategic objectives and innovative initiatives.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Conduct training sessions for all Ottawa property programs, such as Orientation, Guest Service, Supervisor/Manager Leadership training, etc.
• Secure feedback to measure progress and effectiveness of training.
• Maintain training records, including scheduling classes, and enrolling participants. Update the training calendar and make training room reservations.
• Develop, send, and manage communications such as notices, invitations, and responses for scheduled classes.
• Extract training data, compile and prepare reports. Manage training tracking through development and maintenance of Excel Spreadsheets.
• Maintain training materials including inventory, ordering and compilation.
• Assist in the delivery of training.
• Participate in assignments related to training team projects and events.
• Place qualified team members through recruiting, interviewing, and screening processes.
• Manage property training matrix and assigns training courses as required by provincial and federal gaming regulations.
• Manage the Continuing Education Assistance Program for the property, including the tracking, communication, and requesting of reimbursement.
• Attend seminars when needed.
• Partner with property leadership to ensure understanding of roles, training needs and objectives and properly address challenges.
• Stay abreast of property initiatives in order to anticipate and plan training needs and timelines.
• Serve as a mentor to staff and share expertise in order to problem solve and provide leadership with difficult training challenges.
• Perform other duties as assigned.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities, playing a critical role in the achievement of organizational goals.
• Assist and collaborate in performing a wide variety of relevant projects.
• Other duties as assigned.
• Lives the Brand.
  
  

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• At least 2 years of previous experience in Learning & Development or Human Resources required.
• Experience working with a HRIS System, preferably Workday.
• Experience with Microsoft Office software specifically in Word and Excel required.
• Experience working in a high-volume traffic and fast paced environment preferred.
• Excellent customer service skills required.
• Must have excellent written and oral communication skills.
• Bachelor’s degree or college diploma in a related field is preferred.
• Must be able to obtain a Cat 2 license with the Alcohol and Gaming Commission of Ontario (AGCO).
  
  

Additional Requirements

• Previous hospitality, hotel or casino experience highly preferred, particularly in recruitment or human resources.
• Ability to travel (10-15%) and work flexible schedules, including nights, weekends and holidays is required.
• Fluency in English: additional languages (French) preferred.
  
  

Skills

• Must be computer literate with proficiency in Microsoft Office Word and Excel required; PowerPoint and Publisher preferred.
• Proven ability to engage and influence all levels of the organization, and to establish credibility and respect of employees, peers, managers, and leaders.
• Self-motivated and able to work under limited supervision.
• Ability to maintain confidentiality and exercise a high level of discretion.
• Ability to deliver at a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
• Creative problem-solving abilities.
• Excellent communication (verbal and written) skills.
• Outstanding interpersonal and guest service skills.
• Ability to interact with a diverse team of individuals.
• Superior organizational and time management skills.
• Excellent analytical and planning skills.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from management, team members, outside agencies, etc.
  
  

PHYSICAL DEMANDS

• Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
• Ability to sit or stand for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to tolerate exposure to heat, cold, and loud/noisy environment.
  
  

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.