Specialist - Technology - Offer Optimization - Commercial Affairs

AIR CANADA; Dorval; On-site; CAD 95,000 - 130,000; Full time

Job summary

Air Canada is seeking a Specialist - Technology - Offer Optimization to drive the commercial transition to modern retail capabilities. You will translate priorities into structured requirements, data deliveries, and readiness plans to support selection, design, and deployment of offers and orders.

Collaborating with IT, suppliers, and implementation partners, you will align stakeholders across Revenue Management, Pricing, Distribution, Digital Solutions, Sales, Loyalty, Data, and more to ensure

Qualifications

• University degree in business, information systems, engineering, operations research, data science, mathematics, economics, or a related field, or equivalent relevant experience.
• Proven experience in business analytics, business systems, airline revenue management, pricing, distribution, digital retail, or technological transformation, a strong asset.
• Experience supporting system selection, request for information and proposal evaluations, supplier workshops, contract data, or enterprise implementation, preferably.
• Solid understanding of airline business processes and systems, and practical knowledge of modern retail capability concepts and offer and order, such as dynamic offers and pricing, bundling, product catalogs, inventory clerks, and order fulfillment. Knowledge of New Distribution Capability (NDC) and One Order approach an asset.
• Demonstrated skills in requirements definition, process mapping, user stories, acceptance criteria, traceability, testing, and anomaly management. Experience with SQL or querying large datasets an asset.
• Excellent communication, collaboration, analytical, organizational, and stakeholder management skills, attention to detail, and comfort managing ambiguity and changing priorities.
• Proven punctuality and reliability to support overall team success in a fast-paced environment.

Responsibilities

• Lead Commercial Affairs requirements, prioritization, and alignment.
• Lead the organization and prioritization of Commercial Affairs requirements across Revenue Management, Pricing, Distribution, Digital Solutions, Sales, Loyalty, Data, and other impacted sectors.
• Provide functional leadership regarding requirements, use cases, business rules, data needs, acceptance criteria, and end-to-end traceability.
• Assess the current state of systems, future modern retail capabilities, operational gaps, dependencies, and business continuity risks during the transition period.
• Facilitate alignment among Commercial Affairs stakeholders, IT, and suppliers by establishing trade-offs, clarifying ownership, and guiding practical implementation decisions.
• Coordinate Commercial Affairs information to evaluate modern retail capabilities, supplier engagement, and solution selection activities.
• Coordinate cross-functional commercial reviews of supplier responses, demonstrations, and proofs of concept to ensure evaluations are consistent, evidence-based, and aligned with priorities.
• Synthesize gaps, risks, assumptions, and trade-offs into clear recommendations for governance forums.
• Coordinate commercial inputs related to contracting to ensure essential business requirements, service expectations, transition obligations, acceptance criteria, and supplier commitments are captured in relevant schedules and statements of work.
• Guide solution design discussions and validate alignment with Commercial Affairs priorities regarding offers, pricing, bundling, segmentation, product catalog, inventory holding, and order fulfillment.
• Assess business impacts and cross-system dependencies across Revenue Management, Pricing, Inventory Management, Distribution, Digital Solutions, Loyalty, Payments, Delivery, and Finance.
• Support the plan for multi-year coexistence of legacy platforms and modern retail capabilities, including parallel processes, data consistency, operational handoffs, and business continuity safeguards.
• Drive the resolution of design conflicts, integration issues, continuity risks, and transition-related trade-offs by developing clear options and recommendations.
• Coordinate implementation support, readiness, and support.
• Coordinate delivery planning by translating approved capabilities into milestones, readiness activities, testing priorities, and ownership assignments.
• Lead Commercial Affairs participation in testing, defect triage, and business approvals, ensuring evidence supports informed decision-making and controlled go-live readiness.
• Manage expected deliverables for commercial readiness, including process documentation, operating procedures, training contributions, transition planning, hypercare, and post-implementation reviews.
• Prepare concise documents for workshops, status reports, and governance highlighting required decisions, risks, dependencies, progress made, and recommended next steps.
• Ensure traceability of requirements, decisions, assumptions, risks, and dependencies.
• Support the continuous evolution of modern retail capabilities by coordinating enhancement requests, commercial priorities, problem resolution, and continuous improvement initiatives.

Skills

Requirements definition

Stakeholder management

Communication

Analytical

Process mapping

User stories

Education

University degree in business, information systems, engineering, operations research, data science, mathematics, economics, or a related field

Tools

SQL

Job description

Belonging to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

The Specialist - Technology - Offer Optimization - Commercial Affairs plays a key role in coordinating and implementing Air Canada's commercial transition to modern retail capabilities. The incumbent translates Commercial Affairs priorities into structured requirements, delivery data, and readiness plans that support the selection, design, implementation, and continuous evolution of offer and order capabilities.

This position works within Commercial Affairs and in close collaboration with IT, suppliers, and implementation partners to coordinate stakeholders from Revenue Management, Pricing, Distribution, Digital Solutions, Sales, Loyalty, Data, and other affected sectors. The objective is to foster alignment, organize priorities, manage implementation data, support governance decisions, and ensure Commercial Affairs readiness for modern retail capabilities.

Responsibilities

Lead Commercial Affairs requirements, prioritization, and alignment.

• Lead the organization and prioritization of Commercial Affairs requirements across Revenue Management, Pricing, Distribution, Digital Solutions, Sales, Loyalty, Data, and other impacted sectors.
• Provide functional leadership regarding requirements, use cases, business rules, data needs, acceptance criteria, and end-to-end traceability.
• Assess the current state of systems, future modern retail capabilities, operational gaps, dependencies, and business continuity risks during the transition period.
• Facilitate alignment among Commercial Affairs stakeholders, IT, and suppliers by establishing trade-offs, clarifying ownership, and guiding practical implementation decisions.

Participate in request for proposal (RFP) management, supplier evaluation, and commercial engagements.

• Coordinate Commercial Affairs information to evaluate modern retail capabilities, supplier engagement, and solution selection activities. Manage integrated commercial inputs into RFPs for modern retail capability technologies, including requirements, use cases, evaluation criteria, and supplier clarifications.
• Coordinate cross-functional commercial reviews of supplier responses, demonstrations, and proofs of concept to ensure evaluations are consistent, evidence-based, and aligned with priorities.
• Synthesize gaps, risks, assumptions, and trade-offs into clear recommendations for governance forums.
• Coordinate commercial inputs related to contracting to ensure essential business requirements, service expectations, transition obligations, acceptance criteria, and supplier commitments are captured in relevant schedules and statements of work.

Guide solution design and integration, as well as transition planning.

• Guide solution design discussions and validate alignment with Commercial Affairs priorities regarding offers, pricing, bundling, segmentation, product catalog, inventory holding, and order fulfillment.
• Assess business impacts and cross-system dependencies across Revenue Management, Pricing, Inventory Management, Distribution, Digital Solutions, Loyalty, Payments, Delivery, and Finance.
• Support the plan for multi-year coexistence of legacy platforms and modern retail capabilities, including parallel processes, data consistency, operational handoffs, and business continuity safeguards.
• Drive the resolution of design conflicts, integration issues, continuity risks, and transition-related trade-offs by developing clear options and recommendations.

Coordinate implementation support, readiness, and support.

• Coordinate delivery planning by translating approved capabilities into milestones, readiness activities, testing priorities, and ownership assignments.
• Lead Commercial Affairs participation in testing, defect triage, and business approvals, ensuring evidence supports informed decision-making and controlled go-live readiness.
• Manage expected deliverables for commercial readiness, including process documentation, operating procedures, training contributions, transition planning, hypercare, and post-implementation reviews.
• Prepare concise documents for workshops, status reports, and governance highlighting required decisions, risks, dependencies, progress made, and recommended next steps.
• Ensure traceability of requirements, decisions, assumptions, risks, and dependencies, and escal...
• Support the continuous evolution of modern retail capabilities by coordinating enhancement requests, commercial priorities, problem resolution, and continuous improvement initiatives.

Qualifications

• University degree in business, information systems, engineering, operations research, data science, mathematics, economics, or a related field, or equivalent relevant experience.
• Proven experience in business analytics, business systems, airline revenue management, pricing, distribution, digital retail, or technological transformation, a strong asset.
• Experience supporting system selection, request for information and proposal evaluations, supplier workshops, contract data, or enterprise implementation, preferably.
• Solid understanding of airline business processes and systems, and practical knowledge of modern retail capability concepts and offer and order, such as dynamic offers and pricing, bundling, product catalogs, inventory clerks, and order fulfillment. Knowledge of New Distribution Capability (NDC) and One Order approach an asset.
• Demonstrated skills in requirements definition, process mapping, user stories, acceptance criteria, traceability, testing, and anomaly management. Experience with SQL or querying large datasets an asset.
• Excellent communication, collaboration, analytical, organizational, and stakeholder management skills, attention to detail, and comfort managing ambiguity and changing priorities.
• Proven punctuality and reliability to support overall team success in a fast-paced environment.

Employment Conditions

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

All things being equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is firmly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to the success of our business.

As an equal opportunity employer, we encourage diverse applications to build a workforce that is varied and representative of our customers and the communities where we live and serve.