Product Manager - Platform Design

AIR CANADA; Toronto, Quebec; On-site; CAD 110,000 - 150,000; Full time

Job summary

Air Canada is seeking a highly motivated Product Manager to join the Customer Digital Technology group within the Digital Products team. The role focuses on end-to-end digital experiences for Air Canada’s Web and mobile apps, spanning flight purchasing, travel services, and payments.

You will partner with cross‑functional teams to ensure scalable, high‑performing solutions that meet business objectives. In this dynamic environment, you will supervise multiple Agile teams, mentor Product Owners,

Qualifications

• Bachelor's degree and 5+ years delivering complex digital products, either in tech or non-tech roles.
• Experience with business performance indicators and robust schemas.
• Managed at least one customer-centric app or cloud platform.
• Familiarity with Agile methods (Scrum/SAFe) and scalable environments.

Responsibilities

• Define and prioritize end-to-end digital solutions for flight purchasing, travel services, and payments on Web and mobile.
• Collaborate with designers, architects, and platform teams to meet product requirements.
• Lead sprint activities and mentor Product Owners to achieve goals.
• Leverage data analytics to identify optimization opportunities and report progress.

Skills

Agile/Scrum

People management

Communication

Innovation

Technical terminology

Product discovery

Adaptability

Leadership

Education

Bachelor's degree

Tools

Cloud platforms

Job description

Belonging to Air Canada is akin to belonging to a Canadian symbol, Air Canada recently voted Best Airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

The incumbent is part of Air Canada's Customer Digital Technology group within the Digital Products team and is mandated to design top-tier digital experiences on aircanada.com and in the Air Canada + Aeroplan mobile application.

Air Canada is looking for a highly motivated and experienced Product Manager to join Air Canada's Digital Products team. The chosen person will oversee the design and execution of active elements of digital platforms to foster new and improved products for flight purchasing, travel services, and the payments component. They are responsible for bringing together the commercial and technical aspects of any solution to offer highly performant scalable digital experiences. The successful candidate for this position excels in a highly collaborative, fast-paced dynamic environment focused on continuous delivery model improvement.

Responsibilities:

• Define, prioritize, and manage the implementation of end-to-end digital solutions for flight purchasing, travel services, and the payments component on the Web and in mobile channels.
• Collaborate with solution designers, technical architects, and digital platform teams to define functional capabilities and ensure product requirements are met.
• Define robust and scalable business performance indicator requirements that enable highly performant foreground experiences.
• Support Senior Product Managers and management to ensure the product roadmap aligns with the strategic digital program objectives.
• Supervise and prioritize sprint-related activities within multiple Agile delivery teams for foreground and background platforms.
• Lead and mentor a team of Product Owners to achieve product goals.
• Leverage data metrology and analytics to determine optimization opportunities.
• Be comfortable leading through influence to achieve results in a cross-functional team.
• Define and communicate the product roadmap as part of program increment planning activities and collaborate with release train drivers to ensure release planning meets business objectives.
• Communicate effectively with stakeholders and provide clear guidance to a technical or non-technical audience.
• Prepare presentations to communicate product vision, roadmap, new features, and data with commercial stakeholders.
• Manage product operations, including incident resolution and support.
• Collaborate with teams across the organization to support the acceptance of new requirements and provide initial gap assessments as needed.
• Stay abreast of digital product, retail, and technology trends to evaluate their potential impacts and thus foster innovation and improvement at Air Canada.
• Report on requirements documentation to Product and Delivery teams.

Qualifications

• Bachelor's degree and at least five years of experience (technical or non-technical) as a Management Systems Analyst, Product Owner, or Product Manager focused on delivering complex digital products (at least six years of proven experience can replace the degree)
• Experience supporting the design or implementation of robust schemas related to business performance indicators
• Management of at least one customer‑centric foreground application or a background application platform in a cloud environment
• Knowledge of working according to the Agile method (e.g., Scrum, SAFe), experience with scalable agile environments (SAFe), an asset
• Ability to provide clear orientation and effective communication on both technical and non-technical plans
• Experience in direct or indirect management of a team of Product Owners or Management Systems Analysts
• Ability to drive employees in a dynamic, fast‑paced environment
• Sense of innovation, creativity, and ability to find and develop business opportunities
• Strong talent for management, organization, and communication, and understanding of technical terminology
• Experience participating in product discovery sessions
• Experience in coding or quality assurance, an asset, but not mandatory
• Experience in the travel or airline industry, an asset, but not mandatory
• Demonstrate punctuality and reliability to support the team's overall success in a fast‑paced environment.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining necessary work permits, visas, or other authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Equal skills being equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is resolutely committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights our employees' unique contribution to our company's success.

As an equal opportunity employer, we encourage diverse applications so we can build a varied workforce representative of our customers and the communities where we live and serve.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.