SPECIALIST - TECHNOLOGY CHANGE MANAGEMENT - HYBRID

GreenShield; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

GreenShield is seeking an IT Change Manager to lead enterprise IT change and release management across applications and infrastructure, chair the CAB, and ensure governance and audit readiness. The role collaborates with IT and business units to balance innovation with stability and risk, guided by ITIL practices.

You will oversee change schedules, reporting, and stakeholder communications, while driving continuous improvement and ensuring documentation accuracy across diverse teams.

Qualifications

• University degree in Computer Science or equivalent.
• 5–7 years of IT Change and Release Management experience.
• Knowledge of IT Change Management principles and CAB.
• Experience with IT change management tools such as Ivanti HEAT, Azure DevOps or similar.
• Clear and effective written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to plan and maintain schedules.
• Highly adaptable in changing environments.
• Ability to work independently and within a team environment.
• Ability to document and enforce governance processes across diverse technical teams.
• Experience in regulated or audit-sensitive environments is a plus.
• Bilingual French/English would be considered an asset.

Responsibilities

• Oversee enterprise IT change and release management across applications and infrastructure.
• Chair and facilitate the Change Advisory Board (CAB), including risk assessment and approvals.
• Maintain CAB governance with charter, roles, responsibilities, workflows, and procedures.
• Develop and maintain consolidated change schedules, calendars, dashboards, and reporting; identify and resolve scheduling conflicts.
• Ensure effective communication of upcoming changes, timelines, risks, and impacts to all impacted teams and business units.
• Serve as the central point of contact and escalation for IT changes.
• Support Incident and Problem processes related to changes and participate in root cause analysis.
• Identify process gaps and drive continuous improvement through corrective actions and standardization.

Skills

Clear and effective written and verbal

Organizational skills

Plan and maintain schedules

Adaptable in changing environments

Independent and team work

Governance documentation across teams

Regulated/audit-sensitive environments

Bilingual French/English asset

Education

University Degree in Computer Science or equivalent

Tools

Ivanti HEAT

Azure DevOps

Job description

The IT Change Manager plays a key role in ensuring IT changes are delivered in a controlled, reliable, and well-governed manner across applications and infrastructure. This position provides end-to-end oversight of the IT change lifecycle, helping the organization balance innovation, operational stability, and risk. As the chair of the Change Advisory Board (CAB), the IT Change Manager collaborates with cross-functional technology and business teams to assess, prioritize, and approve changes in alignment with ITIL best practices. The role works closely with stakeholders across IT, business units, and audit functions to minimize disruption, support compliance, and continuously improve change management practices.

THE ROLE IN A NUTSHELL

• Oversee enterprise IT change and release management across applications and infrastructure, ensuring stable, reliable, and seamless delivery
• Chair and facilitate the Change Advisory Board (CAB), ensuring timely review, risk assessment, approval, and documentation of change requests
• Maintain CAB governance, including charter, roles, responsibilities, workflows, and operating procedures aligned with ITIL best practices
• Evaluate, prioritize, and categorize all IT change requests in coordination with EPMO and cross-functional stakeholders
• Develop and maintain consolidated change schedules, calendars, dashboards, and reporting; identify and resolve scheduling conflicts
• Ensure effective communication of upcoming changes, timelines, risks, and impacts to all impacted teams and business units
• Serve as the central point of contact and escalation for all IT changes
• Ensure CAB representation across IT domains (Infrastructure, Security, DevOps, Applications) and coordinate onboarding and training
• Review change requests for completeness, accuracy, approvals, and audit readiness
• Support Incident and Problem processes, including participation in root cause analysis for change-related incidents
• Identify process gaps and drive continuous improvement through corrective actions and standardization
• Maintain accurate change documentation, records, metrics, and quality indicators
• Ensure compliance with audit, risk, and regulatory requirements; support internal and external audits
• Train and coach IT staff and stakeholders on change management processes and best practices

WHO WE ARE LOOKING FOR

• University Degree in Computer Science or equivalent.
• 5-7 years of IT Change and Release Management experience.
• Demonstrated knowledge of principles and methodologies of IT Change Management.
• Proven experience implementing or managing a CAB in a mid-to-large enterprise environment.
• Experience with change management and release management tools such as Ivanti HEAT, Azure DevOps or similar.
• Clear and effective written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to plan and maintain schedules.
• Highly adaptable in changing environments.
• Ability to work independently and within a team environment.
• Ability to document and enforce governance processes across diverse technical teams.
• Experience working in regulated or audit-sensitive environments is a plus.
• Bilingual French/English would be considered an asset.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [e-mail]. Information received relating to accommodation will be addressed confidentially.

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