Specialist, Technical Documentation (Remote in Greater Montreal, Quebec or Greater Boston, Unit[...]

Power Factors; Brossard; Remote; CAD 75,000 - 95,000; Full time

Job summary

Power Factors seeks a Technical Documentation Specialist to join their Product Operations team. This remote role involves creating and managing documentation for their proprietary software aimed at the renewable energy sector. The ideal candidate will possess excellent writing skills and project management expertise, and will play a vital role in ensuring clear communication of technical information to diverse audiences.

Qualifications

• Minimum of 3 years in technical writing and knowledge management.
• Exceptional writing and editing skills.
• Proficiency with documentation tools.

Responsibilities

• Develop and maintain user guides and API references.
• Manage documentation projects from planning through delivery.
• Collaborate with Product Managers and Engineers for accurate documentation.

Skills

Technical Writing

Knowledge Management

Documentation Proficiency

Project Management

Interpersonal Skills

Tools

Confluence

Gainsight Community

Job description

Specialist, Technical Documentation (Remote in Greater Montreal, Quebec or Greater Boston, United States)

Specialist, Technical Documentation (Remote in Greater Montreal, Quebec or Greater Boston, United States)

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Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data.*

Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

*Outside China and India

ABOUT THE ROLE

We are seeking a meticulous and experienced Technical Documentation Specialist to join our Product Operations team. This role is pivotal in creating, managing, and maintaining comprehensive documentation that supports our flagship products, ensuring clarity and accessibility for both internal stakeholders and external users. This role will also be expected to bring strong knowledge management and project management skills to keep content well organized and lead large content projects.

Key Responsibilities

• Develop hands-on expertise with highly technical software products: embedding yourself within the Product and UX teams to plan and develop documentation through various stages of the development release cycle
• Create and Maintain Technical Documentation: Develop user guides, API references, integration manuals, and troubleshooting documents that cater to diverse audiences, including developers, end-users, and internal teams.
• Leverage AI to accelerate content creation: Implement LLM-based workflows, prompts, and tooling that accelerates the creation of documentation artifacts.
• Review and Editing: Conduct thorough reviews and edits of documentation to ensure accuracy, clarity, and adherence to company standards.
• Standardize Documentation Practices: Establish and uphold documentation standards, templates, and style guides to ensure consistency across all materials.
• Project Manage Documentation Initiatives: Lead documentation projects from planning through delivery, including setting timelines, coordinating cross-functional input, and ensuring timely publication aligned with product release cycles.
• Innovate with multi-modal approaches: Go beyond static documentation by creating content suited for scalable customer experiences including GenAI chatbots and in-app guidance that lets users easily access the right information at the right time.
• Information Architecture: Organize content logically, ensuring easy navigation and accessibility for users seeking information.
• Cross-Functional Collaboration: Work closely with Product Managers, Engineers, UX Designers, and Customer Support to gather accurate information and translate complex technical concepts into clear documentation.
• Documentation Tools Proficiency: Administer and publish via content management systems (e.g., Confluence, Gainsight Community) and use authoring tools to create and manage documentation efficiently.
• Feedback Integration: Collect and incorporate feedback from users and stakeholders to continuously improve documentation quality and relevance.
• Version Control and Updates: Implement version control practices to manage documentation updates in line with product releases and feedback.

Qualifications

• Minimum of 3 years of experience in technical writing, knowledge management, and documentation, preferably within SaaS and/or the renewable energy sector.
• Exceptional writing and editing skills with a keen eye for detail.
• Proficiency in documentation tools and content management systems.
• Ability to understand complex technical information and convey it clearly.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Preferred familiarity with SaaS, renewable energy, and energy industry technologies
• Excellent interpersonal skills for effective collaboration with cross-functional teams

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Information Technology

• Industries

  Software Development and Services for Renewable Energy

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