SPECIALIST, TAX

City of Brampton; Brampton; On-site; CAD 80,000 - 88,000; Full time

Job summary

City of Brampton in Brampton, Ontario, is seeking a Tax Clerk to perform data entry, analysis, and customer service across all tax processes in alignment with municipal policies and the Municipal Act. The role provides backup support in tax areas as needed.

The position requires handling daily tax system uploads, processing payments, and supervising tax clerks. It emphasizes accuracy, timely reporting, and professional communication with taxpayers and colleagues.

Qualifications

• High school graduation plus business/finance program or CPA designation.
• 2–4 years of related experience with direct public contact, preferably in a local government environment.
• MTAP certification is an asset.
• Excellent verbal and written communication; strong customer service.

Responsibilities

• Data entry and analysis of tax processes.
• Schedule and process daily uploads; investigate adjustments for debits and credits.
• Administers banking platform for tax and supervises clerks.
• Responds to escalated inquiries from taxpayers via multiple channels.
• Develops, maintains and reviews SOPs; monitors email, calls and staff responses.
• Balances lettings and billings; assists with tax adjustments and reporting.

Skills

Verbal communication

Written communication

Customer service

Analytical skills

Organizational skills

Education

High school diploma

Business/Finance degree

CPA designation

Tools

MS Office

Tax software

Job description

Department: CORPORATE SUPPORT SERVICES
Division: Finance
Hourly Rate: $44.11 per hour
Job Status and Duration: Full Time (FT), Temporary (T), vacancy for 4.00 months
Hours of Work: 35 hour workweek
Location: City Hall
Closing Date: 08/28/2026

Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address

POSITION DUTIES:

Reporting to the Supervisor, Tax Services, responsible for the data entry, analysis, organization and customer service for all tax processes in accordance with the City’s policies and the Municipal Act, 2001; Provides backup assistance, as required, in all tax related areas.

• Examines and updates information in applicable tax systems, including ownership changes, mailing addresses, various rebate applications, property tax programs, and mortgage account information.
• Responsible for scheduling and processing daily uploads including investigating adjustments for debits and credits.
• Administers banking platform for tax.
• Provides guidance to, allocates and verifies work of the Tax Clerks.
• Conducts detailed analysis on accounts and prepares summary reports and refund cheque requisitions where required.
• Reviews and approves requests for refunds and adjustments.
• Develops, implements and maintains process controls on clerk level workload.
• Monitor and reconcile tax emails, call-backs and staff responses from Service Brampton.
• Provides information and explanation in response to escalated enquiries from customers such as taxpayers, Council, Mayor’s Office, lawyers, realtors, mortgagors, businesses through several contact channels such as e-mails and telephone.
• Create and update SOPs as required.
• Reviews invoices and monitors budgets for Tax Billing outsourcer and Canada Post.
• Organizes and maintains records for future updates in the tax system.
• Processes tax payments and return incorrect payments as required.
• Facilitates training and provides support for tax system upgrades, testing and maintenance as it relates to all tax modules.
• Assists in process reviews and co-ordinates implementation and required staff training.
• Assists with Payment-in-Lieu (PIL) and linear accounts for reconciliation and billings/invoices.
• Reconciles agent tax billing files and invoice files.
• Prepares and mails tax notices/statements following legislated protocols.
• Identifies efficiencies to manage volume.
• Assists with uploads, appeals process, tax adjustments, billings and Council reports as required.
• Balances levies and billings pertaining to tax account adjustments for accuracy & completeness.
• Liaise with other municipalities, government and professional organizations.
• Responsible for monitoring and updating portal and website content.
• Process charges added to taxes, such as water bills and by-law infractions for collection.
• Review and process payments in suspense.
• Maintains the pre-authorized tax payment program option.
• Undertakes a variety of duties related to records retention.
• Handles incoming and outgoing mail, validate and investigate returned mail.
• Performs other similar and related duties as may be assigned.

SELECTION CRITERIA:

EDUCATION:

• High school (Grade 12) graduation plus an additional program of over three to four years in Business with focus on Finance, Accounting, Economics, Mathematics, Business Commerce, Real Estate, Public Administration OR Completion of Chartered Professional Accountant (CPA) designation.

EXPERIENCE:

• Over two year (2) up to and including four (4) years of related experience involving direct public contact, preferably in a local government environment.

REQUIRED LICENCE OR CERTIFICATION:

OTHER SKILLS AND ASSETS:

• Completion of the Municipal Tax Administration Program (MTAP) is an asset.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to work independently and as part of a team environment.
• Advanced knowledge of MS Office.
• Sound judgment, good decision making and analytical skills.
• Strong organizational skills
• Knowledge of municipal functions/departments and processes an asset.

Additional Information

Various tests and/or exams may be administered as part of the selection criteria.

Interview: Ourrecruitmentprocessmaybecompletedwith video conference technology.

A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

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The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you require any accommodations at any point during the application and hiring process, please contact [e-mail] or 905.874.2150 with your accommodation needs, quoting the job opening ID#, job title. Any information received relating to accommodation will be addressed confidentially