Specialist-Sales Store

Trane Technologies; Laval; On-site; CAD 46,000 - 71,000; Full time

Job summary

Trane Technologies in Laval, QC is seeking a Customer Sales Associate to be the trusted advisor for customers visiting Trane Supply stores, helping with parts and equipment issues and delivering high-quality parts and solutions in a timely fashion.

You will keep product knowledge current, strive to meet sales goals, and own the order management process to ensure smooth transactions and customer satisfaction. This on-site role emphasizes problem-solving and relationship-building with customers.

Qualifications

• Experience in inside sales or retail customer service.
• Ability to build long-term customer relationships and provide quality service.
• Proven experience working in fast-paced environments with focus on customer satisfaction.

Responsibilities

• Provide support to customers and resolve issues to ensure satisfaction.
• Partner with customers to grow sales by identifying related products or add-ons.
• Process customer orders and respond to inquiries regarding Parts and Supply offerings.
• Maintain knowledge of Trane products, offerings, and promotions.
• Interact with customers by phone and in person.
• Execute quote and order management processes with accuracy to expedite fulfillment.
• Assist with warehouse/inventory tasks as needed.
• Coordinate inbound/outbound shipments and freight accurately.
• Stock and organize product inventory for smooth warehouse operations.
• Be flexible to work overtime/weekends when required.

Skills

Inside sales

Customer service

Relationship building

Sales goals achievement

Education

H.S. Diploma or GED

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies (https://www.tranetechnologies.com/) , and through our businesses including Trane® (http://www.trane.com/index.html) and Thermo King (http://www.thermoking.com/na/en.html) , sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits (http://careers.tranetechnologies.com/global/en/benefits) designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

On-Site (5 days)

What's in it for you:

Step into the role of Customer Sales Associate and become the trusted advisor that our customers rely on when they visit our Trane Supply stores! Your expertise and knowledge will be invaluable as you assist customers with their various needs, from resolving parts or equipment issues to delivering high-quality parts and solutions in a timely fashion. To excel in this role, you will need to have a solid understanding of our product offerings, consistently achieve sales goals, and possess exceptional problem-solving skills. Taking ownership of the order management process will also be crucial in ensuring smooth transactions and customer satisfaction. Embrace this opportunity to make a positive impact and be the go‑to person for our valued customers!

What you will do:

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.

• Partners with customers to grow sales by identifying related products or add on extensions.

• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.

• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.

• Interact with customers both on the phone and in person.

• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.

• Assists with warehouse/inventory management work as needed.

• Coordinate inbound and outbound shipments and freight accurately

• Stock and organize product inventory for smooth warehouse operations

• Flexibility to work overtime/weekends, as required.

What you will bring:

• H.S. Diploma or General Education Degree (GED).

• Inside sales, retail, or related experience.

• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.

• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Annual Base Salary Range or Hourly Base Pay Range:

$46,300.00 - $70,560.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.