Specialist, Sales Operations - SCI

Sysmex America; Vaughan; On-site; CAD 55,000 - 75,000; Full time

Job summary

A healthcare technology company in York Region is looking for a Sales Operations Specialist responsible for ensuring accurate master customer data and pricing. The candidate will support sales teams, develop RFP proposals, and maintain data integrity across systems. A Bachelor’s degree or relevant experience and fluency in English and French are essential. This role requires strong organizational and communication skills to manage multiple projects effectively.

Qualifications

• Bachelor's degree or relevant experience required.
• Experience with medical devices or capital equipment contracting is a plus.
• Fluent in English and French.

Responsibilities

• Input and maintain customer master records and price lists.
• Collaborate with various teams for data accuracy.
• Update and verify customer information across multiple databases.

Skills

Strong communication

Organizational skills

Project management

Self-motivated

Attention to detail

Education

Bachelor’s degree in Business, Marketing, or related field

3-5 years of relevant experience

Tools

Microsoft Office

SAP

RFP automation software

Job description

Overview

Find a Better Way...

...to use your skills and experience.

This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

...to improve the lives of others.

Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

...to build a promising future.

Responsibilities

We currently have a great opportunity for a Sales Operations Specialist. The role involves ensuring master customer data and pricing accuracy across all SAI databases, supporting sales with account and pricing information, and developing proposals for RFPs/RFIs. The specialist will collaborate with various departments to maintain data integrity, facilitate order processing, and support sales strategies.

Essential Duties and Responsibilities:

1. Input and maintain customer master records, including price lists, and document any unique customer process flows.
2. Collaborate with Sales, Marketing, Accounting, Contracts, Customer Service, and other teams to ensure data accuracy and resolve discrepancies.
3. Update and verify customer information across SAP, Metrix, CRM, GHX, and OneSource databases, and resolve invoice errors.
4. Assist the sales team with account and pricing data to facilitate timely customer responses.
5. Develop RFP/RFI proposals using automation software, monitor RFP posting sites, and ensure compliance with customer requirements.
6. Work with internal teams to verify compliance and develop content for RFP responses.
7. Integrate information from multiple sources to develop professional client messaging.
8. Manage multiple projects, provide regular updates, and present reports to management.
9. Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field, or 3-5 years of relevant experience.
• Experience with medical devices, capital equipment contracting, or RFP automation software is a plus.
• Fluent in English and French.
• Proficient in Microsoft Office; familiarity with SAP is preferred.
• Strong communication, organizational, and project management skills.
• Self-motivated with attention to detail and ability to work within tight deadlines.

Sysmex is an equal opportunity employer. All qualified applicants will receive consideration without discrimination based on race, age, sex, sexual orientation, gender identity, or other protected characteristics. We maintain a drug-free workplace and perform pre-employment drug testing.