Specialist, Rural and Northern Locum Programs

Ontario Health; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Ontario Health is seeking a Specialist to assist with the Rural and Northern Locum Programs. This role includes operational tasks such as maintaining physician portfolios, managing program delivery, and supporting leadership on program issues. With a focus on improving health outcomes, the Specialist will drive program effectiveness through collaboration and data management.

Benefits

Fully paid medical, dental and vision coverage

Health care spending or wellness spending account

Premium defined benefit pension plan

Career development opportunities

Hybrid working model

Qualifications

• Minimum three years of overall working experience, with two years in the healthcare sector required.
• Experience organizing and coordinating meetings.
• Proven ability to develop relationships with stakeholders.

Responsibilities

• Perform day-to-day operations for the locum program.
• Maintain a portfolio of locum physicians, including recruitment and contract management.
• Monitor program/community locum needs and usage.

Skills

Problem-solving

Excellent communication

Analytical skills

Diplomacy and tact

Education

Master’s degree preferred

Undergraduate degree in an appropriate discipline

Tools

MS Office Suite

Job description

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à [e-mail]. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email [e-mail]. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a p remium defined benefit pension plan

• three personal days and two float days annually

• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years

• c areer development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• p articipation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Overview: The Specialist is primarily responsible for assisting the Manager and/or Team Lead in delivering on program/operational mandates to execute OH’s dynamic and complex Rural and Northern Locum Programs. This role involves developing and maintaining the required processes, tools, and technology to implement and operationalize key activities and deliver on program plans.

Key Responsibilities:

• Program Delivery: Perform day-to-day operations for the delivery of a dynamic and complex locum program to support high-need rural and Northern hospitals/communities experiencing significant staffing challenges.

• Physician Portfolio Management: Maintain a portfolio of locum physicians, including recruitment, review of physician applications/eligibility, credentialing, and contract management.

• Hospital/Community Portfolio Management: Maintain a portfolio of hospitals/communities, including review of participation applications/eligibility assessments, posting schedules, communicating program parameters and expectations, and performing ongoing program needs assessments.

• Payment Processing: Ensure accurate and timely issuing of physician payments, including communicating payment parameters to locums and hospitals/communities, processing expense and travel time claims, and working with program leadership on review/audit and sign-off as part of a regular payments process.

• IT Solutions and Data Management: Maintain locum program IT solutions and databases, records, archiving requirements, and data integrity.

• Project Management: Manage multiple projects to support program evolution and optimization while maintaining ongoing program operations.

• Leadership Support: Support leadership on all aspects of program operations, issues, data, trends, and options for program delivery.

• Policy Recommendations: Assess and develop operational policy recommendations for leadership to improve overall program performance and operational efficiency.

• Monitoring and Reporting: Monitor program/community locum needs and usage while proactively identifying program trends/potential issues for leadership. Prepare presentations, briefing materials, statistical reports, and external communications for internal management, the ministry, and other stakeholders.

• Customer Service and Stakeholder Management: Provide excellent customer service and stakeholder management with a strong working knowledge of rural and northern healthcare, hospitals/communities, and physician providers. Maintain relationships of trust and credibility with key program stakeholders.. Regularly participate in discussions with physicians, communities, hospitals, ministry or other agency staff, and stakeholders to provide program advice/resources and jointly brainstorm solutions to local challenges. Provide timely and diplomatic customer service and issues management to hospitals, community representatives, and locum physician stakeholders.

Qualifications:

• Education: Master’s degree preferred or Undergraduate degree in an appropriate discipline (health, social sciences, political sciences, business/health administration, or another relevant field), or equivalent combination of education and experience.

• Knowledge/Experience: Minimum three years of overall working experience, with a minimum of two years recent experience working within the healthcare sector. Current knowledge of the hospital/health care sector and health human resources issues. Experience leading/enabling small to medium-scale strategic projects preferably related to the field.. Experience partnering with internal and external stakeholders to find resolution for sensitive and complex issues. Demonstrated ability to work both as a member of a team and independently, using sound judgment.. Experience organizing and coordinating small and large meetings for various stakeholders. Proven ability to develop relationships with key stakeholders to establish trust, credibility, and respect.

• Skills/Abilities: Problem-solving and facilitation skills are required. Excellent communication (written and oral) including developing policies, broad communications, knowledge transfer tools, and project materials. Superior oral and written communication skills, including the ability to develop and maintain collaborative working relationships, consult, influence, and build consensus with stakeholders. Excellent ability to analyze and interpret complex information to deliver a solution that meets the program needs. Ability to work well under pressure in a dynamic, fast-paced environment and use good judgment in assessing difficult situations with a degree of uncertainty or ambiguity. Research, analytical, and problem-solving skills to investigate issues pertinent to the program, ability to find trends in program data, identify options, and make recommendations. Diplomacy, tact, and political savvy to resolve complex issues, while remaining calm and poised in stressful situations. Demonstrated ability to work independently in a self-directed manner with minimal supervision, and as part of a team. Commitment to excellence, continuous learning, and high attention to detail including planning, goal setting, reporting, and analysis. Demonstrated analytical skills to prepare and maintain spreadsheets, use databases, produce accurate reports, and to report on trends, key issues, and recommendations. Ability to exercise discretion to maintain confidential and sensitive personal information. Strong working knowledge of MS Office Suite (Outlook, PowerPoint, Excel, Word, etc.).

Location: 438 University Ave. (currently hybrid; subject to change)

Employment Type: Temporary Full time (12 Month contract)

#LI-hybrid

#OH-IND-REG

Employment Type:

Temporary + (Fixed Term) Full time

Contract Length:

12 Month(s)

Salary Band:

Band 4

External Application Deadline Date:

June 17, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA+ communities; trans and nonbinary individuals;and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [e-mail] and a member of the team will connect with you within 48 hours.