Specialist Retail Execution

Sobeys; Dartmouth; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental benefits

Employee Share Ownership Plan

10% in-store discount

Job summary

Sobeys Inc. is seeking a Specialist Retail Execution based in Dartmouth, NS. You will act as the Pharmacy SME on retail-system projects, capture pharmacy requirements, and optimize workflows while harmonizing national standards with pharmacy specifics.

You will lead training sessions, ensure current SOPs, monitor adoption, and support stores to improve performance. Strong UAT and Microsoft Office skills are essential, with Lean Six Sigma knowledge a plus.

Qualifications

• Undergraduate degree required.
• In-depth knowledge of retail procedures and policies.
• Experience with retail systems (POS, cash office, ordering, HR, reporting).
• Experience in User Acceptance Testing.
• Proficient in Microsoft Office and analytical reporting.
• Knowledge of Lean Six Sigma principles.

Responsibilities

• Represent Pharmacy on projects/initiatives for retail systems.
• Lead system and process training for retail teams with SOP alignment.
• Monitor store operations issues and escalate where needed.
• Develop and analyze KPI reporting to identify opportunities.
• Communicate updates and policies to pharmacy teammates across stores.

Skills

Retail procedures

UAT

Microsoft Office

Analytical reporting

Lean Six Sigma

Communication

Education

Undergraduate degree

Tools

Retail systems (POS, cash office, ordering, HR, reporting)

Job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success. Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a Full-time opportunity for a Specialist Retail Execution. This role is based out of our office in Dartmouth, NS

Represent Pharmacy on Projects / Initiatives for Retail Systems

• Act as the Pharmacy / Lawtons retail operations SME on project teams.
• Capture and communicate pharmacy requirements that differ from grocery retail.
• Review system capabilities, settings, and configurations to optimize pharmacy workflow.
• Embrace national harmonization while recognizing and adapting for pharmacy differences.
• Perform user acceptance testing and work with project / IT / pharmacy teams to ensure optimal performance for pharmacy users.

System / Process Training and Adoption

• Lead functional and technical training sessions on retail systems, tools, and processes.
• Ensure clear and current training content and SOPs for all retail procedures / systems – leveraging national while ensuring pharmacy specific content.
• Monitor adoption and engage operations to improve usage and performance.
• Be a resource for stores, providing ongoing support as requested.
• Identify continuous improvement opportunities and develop execution plans.

Monitor Store Operations Issues

• Escalate urgent issues.
• Review / elevate / solution unresolved issues past SLA.
• Determine root cause and solution recurring issues.

Monitor Store KPIs

• Develop / analyze KPI reporting to identify opportunities.
• Escalate underperforming areas to operations.
• Recommend and implement improvement initiatives (backstage and store) for recurring issues.

Store Communication

• Work with backstage teams to determine relevance of communications / policies to pharmacy teammates, adjusting content as necessary.
• Identify gaps in communication to ensure pharmacy teammates receive important updates.
• Ensure consistent communication approach by backstage – SharePoint updates, e‑mail etc.
• Maintenance of pharmacy SharePoint sites with links to national sites as required.
• Post operations communications / reminders.

The Ideal Candidate Will Have

• An Undergraduate Degree.
• In depth knowledge of retail procedures and policies - knowledge of pharmacy an asset.
• Working knowledge of retail systems – point of sale, cash office, ordering, hr, reporting etc.
• Experience in User Acceptance Testing.
• Proficient in Microsoft Office and analytical reporting
• Experience in process improvement with training or understanding of Lean Six Sigma principals

Who We Are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.