Specialist, Research and Insights

Bclc; Vancouver, Kamloops; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Wellness programs

Flexible working model

Play It Forward volunteer hours

Rewards program

Job summary

BCLC is seeking a Specialist, Research and Insights to lead market and customer experience research for iGaming. You will design studies, manage fieldwork, and translate data into actionable insights for stakeholders.

Applicants should have a post-secondary degree in a related field, 3–5 years in market research, and experience with Qualtrics, Excel and dashboard reporting. Remote work across BC is supported with a flexible schedule.

Qualifications

• Post-secondary degree or diploma in a relevant discipline including business economics, statistics and/or research.
• 3 to 5 years progressively responsible experience in market or customer research.
• Experience in analyzing data, using statistical tools such as Qualtrics and in designing reporting solutions including dashboards, portals, and report objects.

Responsibilities

• Initiates, designs, coordinates and executes quantitative and qualitative research initiatives for iGaming, managing day-to-day research activities from project scoping and research design through fieldwork, analysis, reporting and delivery of findings.
• Facilitates focus groups, one-on-one interviews and online discussion boards, develops and programs surveys, and analyzes quantitative data to identify insights.
• Builds relationships with internal teams, communicates customer insight objectives, and provides data-driven recommendations to support strategic initiatives.

Skills

Analytical thinking

Communication skills

Time management

Project management

Education

Post-secondary degree in business economics, statistics or research

CAIP designation asset

3–5 years market or customer research experience

Tools

Qualtrics

Excel

PowerPoint

SPSS

Job description

BCLC exists to generate win-wins for the greater good.

For our people, our players, our communities, our industry, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:

• 2940 Virtual Way, Vancouver
• 74 Seymour Street W, Kamloops

This is a 16 Months, Full Time opportunity

• Our typical hiring range will be +/- 5% of the midpoint shown above
• Factors influencing this decision include qualifications and market conditions for the role

The Company

For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.4 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

The Specialist, Research and Insights initiates, designs and coordinates market and customer experience research initiatives for iGaming, including analyzing quantitative and qualitative data from customer feedback tools and other sources, and developing actionable insights and recommendations for stakeholders.

Key Accountabilities

At BCLC, our commitment to Social Purpose and our Values are the heartbeat of our vibrant culture! We believe in creating an environment where every action, decision, and interaction embodies our Social Purpose and Values of Integrity, Curiosity and Human Connection. We invite all employees to join us in this exciting journey, ensuring that together, we make a positive impact every day.

• Aspart of the iGaming Research and Insights team, initiates, designs, coordinates and executes quantitative and qualitative research initiatives for iGaming, managing day-to-day research activities from project scoping and research design through fieldwork, analysis, reporting and delivery of findings.
• Comfortable conducting qualitative and quantitative research, including facilitating focus groups, one-on-one interviews and online discussion boards, developing and programming surveys, and analyzing and interpreting quantitative data to identify meaningful insights. Able to probe effectively and facilitate unbiased participant discussions.
• Develops strong working relationships with internal teams. Liaises with key department and business units to identify core research needs and determines customer insight objectives from internal teams. Provides analytics teams of the business units with comprehensive data driven actionable insights and recommendations that support strategic initiatives and help shape business plans and forecast operational needs.
• Analyzes quantitative and qualitative data from customer feedback tools across all touch points and product categories. Transforms customer feedback data into insightful and relevant information to support internal business processes and strategies. Develops clear communication methods and reports to share customer insights across the organization.
• Coordinates data and information from disparate sources including surveys, data analytics and secondary data sources to create a unified view for business areas to focus on. Seeks and applies leading industry practices regarding new research and insight techniques and approaches.
• Builds and maintains effective partnerships with external research suppliers, providing direction and collaborating on research design, fieldwork, analysis and reporting to ensure research meets business needs and quality standards.
• Proactively seeks opportunities for self-development and participates in knowledge transfer to other team members.

Qualifications

A combination of education, experience, and demonstrated skills may be considered.

Education And Experience

• Post-secondary degree or diploma in a relevant discipline including business economics, statistics and/or research;
• Certified Analytics and Insights Professional (CAIP) designation, or relevant professional training in market research, analytics or insights, is considered an asset.
• 3 to 5 years progressively responsible experience in market or customer research;
• Experience in analyzing data, using statistical tools such as Qualtrics and in designing reporting solutions including dashboards, portals, and report objects;
• Experience in the iGaming industry
• An equivalent combination of education and/or experience may be considered

Knowledge & Technical Skills

• Working knowledge of Qualtrics, Microsoft Excel, PowerPoint and other research/analysis tools.
• Able to analyze survey data, cross-tabulations and differences between customer segments and translate findings into meaningful insights. Experience with statistical analysis tools such as SPSS is an asset.
• Excellent interpersonal and relationship building skills;
• Strong quantitative and qualitative analytic skills;
• Strong time management, multi-tasking and project management skills;
• Able to work with a high degree of accuracy and attention to detail;
• Able to act on own initiative, to exercise sound judgment and to prioritize work;
• Excellent communication and presentation skills (verbally and in writing); and
• Able to simplify complex sets of information to help create understanding;

What’s In It For You

• Robust wellness programs to enhance your physical, mental, social, financial and career well being
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Our Play It Forward program provides volunteer hours for our people each year
• See all our rewards here

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong .

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out !

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more !

If you require accommodation so you can be at your best in the interview, please let us know: [e-mail] .

All candidates must be at least 19 years of age and legally eligible to work in Canada