Specialist, Product Support & Implementation

YMCA of Hamilton|Burlington|Brantford; Hamilton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A community-focused organization is seeking a Specialist in Product Support & Implementation to support their digital platforms including the Weemarkable App. The ideal candidate will manage customer support, lead onboarding, and ensure stakeholder engagement. This full-time role offers hybrid work options and includes benefits such as comprehensive health coverage and a pension plan. Join an inclusive team that values diverse backgrounds and commitments to community service.

Benefits

Paid vacation

Comprehensive health benefits

Pension plan

Mental health support

Staff discounts

Free YMCA memberships

Qualifications

• Bachelor’s degree or equivalent in relevant fields.
• At least two years of experience in customer support, project management, or technical support.
• Experience with mobile apps, software development, and digital marketing tools.
• Strong communication, organizational, and interpersonal skills.
• Ability to work independently and in teams, with a commitment to inclusive practices.

Responsibilities

• Manage customer support issues, maintain records, and develop training materials.
• Serve as the product expert, lead onboarding, gather feedback, and collaborate on product improvements.
• Act as the primary liaison among stakeholders, facilitating communication and feedback.

Job description

Specialist, Product Support & Implementation

Join to apply for the role at YMCA of Hamilton|Burlington|Brantford.

Location : Hamilton Downtown Family YMCA with hybrid work options available

Employment Type : Full-time Contract (August 2025 - February 2025) with the possibility of extension

Salary Grade : 4

Salary Range : Starting at $52,967 annually, commensurate with experience

Department : Association Services

Deadline to Apply : August 07, 2025

Anticipated Start Date : August 15, 2025

Why You’ll Love Working With Us :

We offer a collaborative and inclusive environment with benefits such as paid vacation, personal and sick days, comprehensive health benefits, pension plan, mental health support, hybrid work, staff discounts, and free YMCA memberships.

Position Overview :

Support the Weemarkable App and digital platforms, leading end-to-end implementation, stakeholder engagement, and user experience enhancement for childcare administrators, educators, and caregivers.

What You’ll Do :

1. Manage customer support issues, maintain records, and develop training materials.
2. Serve as the product expert, lead onboarding, gather feedback, and collaborate on product improvements.
3. Act as the primary liaison among stakeholders, facilitating communication and feedback.

What You’ll Bring :

1. Bachelor’s degree or equivalent in relevant fields.
2. At least two years of experience in customer support, project management, or technical support.
3. Experience with mobile apps, software development, and digital marketing tools.
4. Strong communication, organizational, and interpersonal skills.
5. Ability to work independently and in teams, with a commitment to inclusive practices.

A Major Asset If :

• Experience in non-profit, childcare, or public sectors.
• Project Management certification.
• Experience in SaaS roles.

This role requires a commitment to YMCA values and a current Police Records Check. Candidates working with vulnerable populations will need a Vulnerable Sector Screening.

If passionate about making a difference, apply via your UKG account by clicking "My Company" > "View Opportunities".

Inclusion, Diversity, Equity and Accessibility :

YMCA is committed to an inclusive environment and encourages applicants from diverse backgrounds, including Indigenous, 2SLGBTQIA+, BIPOC, and disabled communities. Accommodations are available upon request.

Organizational Overview :

The YMCA responds to social needs in Canada, fostering community, health, and social responsibility through various programs and partnerships.