Specialist, People & Values Operations

Bond Brand Loyalty Inc.; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company in loyalty solutions seeks a Specialist in People & Values Operations to enhance HR processes and contractor management. This role involves improving workflows, managing benefits administration, and ensuring compliance with employment laws. The ideal candidate will have a passion for process improvement and strong interpersonal skills to deliver exceptional employee experiences.

Qualifications

• 2–4 years of experience in HR operations or people analytics.
• Advanced Excel skills and proficiency in Microsoft Office Suite.
• Experience with process-mapping tools like Visio or Lucidchart.

Responsibilities

• Own and improve key People & Values workflows including onboarding and offboarding.
• Manage end-to-end contract administration for freelance hires.
• Ensure compliance with employment laws and company guidelines.

Skills

Process Improvement

Communication

Organizational Skills

Interpersonal Skills

Attention to Detail

Tools

Microsoft Office Suite

Process-Mapping Tools

UKG

DocuSign

Formstack

Job description

Toronto/Remote/Hybrid
25 King Street West
Toronto, ON M5L 2A1, CAN

Together, we will shape, implement, and support innovative solutions to make this world a more loyal place. In this role, you’ll bring systems thinking, operational excellence, and a process-first mindset to help scale our people programs and deliver a seamless experience across the employee lifecycle. You’ll own workflow design, support contractor engagement, and play a key role in enabling smooth, effective recruitment operations.

Join our dynamic People & Values team and play a pivotal role in shaping our culture and delivering exceptional employee experiences. We’re looking for a proactive problem-solver with a passion for people, processes, and performance.

As a Specialist, People & Values Operations you will:

Operational Excellence (60%)

• Demonstrate a passion for streamlined processes and automation to enhance the candidate and employee experience and deliver business value.
• Own, improve, and document key People & Values workflows (e.g. onboarding, job changes, offboarding) and process documentation.
• Execute duties with precision, impacting the candidate and employee experience by demonstrating a commitment to high-quality work.
• Lead benefits administration for Canada and the US, including enrolments, changes, and vendor support
• Manage internal and external audits by providing accurate and timely data and documentation.
• Ensure compliance with employment laws, company guidelines, and industry best practices.
• Provide project management support for People & Values projects and initiatives as required.

Contractor and Contract Management (40%):

• Manage end-to-end contract administration for freelance/contingent hires: agreements, extensions, and tracking
• Ensure contractor processes are seamless, timely, and compliant
• Act as liaison between hiring teams, legal, and finance for all contract-related workflows
• Partner with Talent Acquisition to maintain a smooth and professional onboarding experience
• Work with internal teams to support continuous improvement in how we attract, hire, and onboard

Your Background:

• 2–4 years of experience in HR operations, people systems, or people analytics
• Strong systems thinking and a passion for process improvement
• Advanced Excel skills: proficiency in Microsoft Office Suite (Word and PowerPoint as needed)
• Experience with process-mapping tools (like Visio, Lucidchart, or similar)
• Excellent communication skills, both written and verbal
• Highly organized with strong prioritization skills and attention to detail
• Proven ability to manage multiple priorities while maintaining accuracy and follow-through
• Collaborative and service-oriented with a focus on delivering a great employee experience
• Comfortable learning new tools and adapting in a fast-paced environment
• Strong interpersonal skills and ability to build relationships across teams
• Experience with platforms such as UKG, DocuSign, or Formstack is strongly preferred

Why Bond?
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.

Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.