Specialist, OTC Settlements (Investigations & Reconciliations)

Socket.dev; Toronto; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

MomentMakers program

Wellbeing support

Job summary

CIBC is seeking a Specialist, OTC Settlements (Investigations and Reconciliations) in Toronto. You will resolve complex issues with clients and coordinate with Trade Support, Finance, and Settlements teams to ensure timely and accurate reconciliations.

The role emphasizes risk-aware thinking, independence in research, and clear written and verbal communication while maintaining data confidentiality and regulatory compliance. Work arrangement details will be discussed at interview.

Qualifications

• Investigations and reconciliations experience demonstrated in prior roles.
• Working knowledge of internal and external systems and applications is required (e.g. COINS, ADP, IWS, PEGA, IBTSS, COGNOS, Microsoft apps).
• Ability to liaise with various lines of business to complete investigations to a satisfactory resolution.
• Comply with regulatory training and established procedures, ensuring governance and customer satisfaction.

Responsibilities

• Resolve complex issues and disputes with internal and external clients in a professional manner.
• Engage support from Trade Support, Finance and Settlements teams when needed during investigations and reconciliations.
• Maintain security, confidentiality and privacy standards; identify process improvements to strengthen controls.

Skills

Investigations

Reconciliations

Data analysis

Client engagement

Compliance

Tools

COINS

ADP

IWS

PEGA

IBTSS

COGNOS

Microsoft Office

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As the Specialist, OTC Settlements (Investigations and Reconciliations) you will work with other members of the Investigations and Reconciliations team to resolve sometimes complex issues and/or disputes with internal and external clients (financial institutions, foreign correspondents, CIBC Branches, other CIBC departments, Canadian banks) in a professional manner. You will engage support from various groups (e.g. Trade Support, Finance, Settlements team) as appropriate while investigating and reconciling accounting entries that remain unreconciled after the automated reconciliation has been completed. You will expedite resolution to issues using independent judgement and analytical thinking to conduct in-depth research using multiple systems/reports to determine the nature of the problem. You will articulate (written and verbally) in clear, concise, polite and professional terms in responding to queries and obtaining information as may be required to complete assigned tasks. You will maintain knowledge of and adhere to security procedures to manage risk relevant to the position; maintain confidentiality and privacy standards at all times. You will identify and recommend changes to existing processes and procedures to improve client satisfaction and ensure internal controls/legal requirements are properly maintained.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you will succeed

• Investigations and Reconciliations experience - Demonstrate at least two years previous experience in an investigations and reconciliations environment. Able to process information with high levels of accuracy, work effectively as a part of a team in an constructive and collaborative manner, and possess good decision making and problem solving skills.
• Skill Requirements and Experience -Provide working knowledge of internal CIBC and external database systems and applications (e.g. COINS, ADP, IWS, PEGA, IBTSS, COGNOS, Microsoft applications).
• Client Engagement / Relationship Building-Develop and build relations in a professional manner to help you liaise with various lines of business (e.g. Trade Control, Middle & Front Office, Technology) to complete your investigations to satisfactory resolution.
• Compliance - Comply with all CIBC regulatory training and ensure these programs and policies are applied consistently across the business. Be personally responsible for compliance with all such regulatory and governance programs. Adhere to established group procedures and processes. Ensure customer satisfaction is maintained, productivity standards are achieved and Service Level Agreements are met or exceeded.

Who you are

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You are confident in your ability to communicate detailed information in an impactful way.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You embrace and champion change. You will continuously evolve your thinking and the way you work in order to deliver your best.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it is the right thing to do.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 28th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Operations, Customer Service, Operations Management, Prioritization, Quality Assurance (QA), Technical Knowledge