Specialist, Operations Support, Onsite-CAN Oshawa

Webhelp Enterprise; Oshawa; On-site; CAD 42,000 - 46,000; Full time

Job summary

A global customer experience organization in Oshawa is seeking a Specialist in Operations Support to enhance operational efficiency. This role involves collaborating with various departments to ensure smooth day-to-day operations. Ideal candidates will have strong communication skills and the ability to work independently and as part of a team. Join this dynamic organization focused on career growth and personal development in a diverse work environment.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

Comprehensive employee assistance program

DailyPay enrollment for early pay access

Mentorship programs

Health and wellness programs

Qualifications

• Communication skills, both verbal and written.
• Computer skills including troubleshooting capabilities.
• Ability to solve problems and multitask.

Responsibilities

• Assist with workflow management.
• Audit helpdesk inquiries and update performance metrics.
• Coordinate team meetings and training schedules.

Skills

Communication Skills

Computer Skills

Analysis and Problem Solving

Self-starter

Ability to multi-task

Teamwork

Problem solving

Ability to work independently

Flexible work schedule

Job description

Specialist, Operations Support, Onsite-CAN Oshawa

Specialist, Operations Support, Onsite-CAN Oshawa

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Job Title

Specialist, Operations Support, Onsite-CAN Oshawa

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Job Title

Specialist, Operations Support, Onsite-CAN Oshawa

Job Description

The Specialist, Operations Support is responsible for enhancing the efficiency of our operational processes and providing essential support to ensure the smooth execution of day-to-day activities. This role involves collaborating with various departments to streamline operations, solve problems, and implement improvement strategies that align with our business objectives.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Specialist Operations Support position at Concentrix is just the right place for you!

As a Specialist, Operations Support, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• WFM requests (overtime, reconciliation, assisting with shift /vacation bids)
• Audit helpdesk
• Posting stats/Key Performance metrics
• Agent tech/skilling issues follow up
• Coordination of testing & submission of skill requests
• Update Emergency Scorecards, master tracker and reports
• Master EMD roster and CE tracker
• Monitoring completion & expiration dates to ensure certification compliance requirements are met
• Coordinating advisors continuing education with training department and WFM
• Management of uniform orders, IDs, cell phones, special events & TV updates
• Assist with coordination of team meetings with structured agenda items
• Creation of communications, desk toppers, etc.
  
  

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Specialist, Operations Support role include:

• Communication Skills (both verbal and written)
• Computer skills (operating systems, navigation, applications, user-level troubleshooting capabilities and typing proficiency)
• Analysis and Problem Solving
• Self-starter
• Ability to multi-task
• Teamwork
• Problem solving
• Ability to work independently
• Flexible work schedule
• Work onsite
  
  

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $42,000-$45,100 CAD, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits
  
  

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

The deadline to apply for this position is July 30th, 2025.

Location:

CAN Oshawa

Language Requirements

Time Type:

Full time2025-07-28

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Outsourcing and Offshoring Consulting

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