Specialist- Operations II

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking a dedicated individual to assist clients with banking transactions and inquiries. The ideal candidate will communicate effectively and possess strong customer service skills. This full-time position is crucial in maintaining a high standard of client satisfaction within the bank's wealth management platform.

Responsibilities

• Assist clients with transaction fulfillment.
• Respond to client inquiries regarding bank products and services via phone or email.
• Resolve client complaints related to banking services.

Skills

Communication

Critical Thinking

Customer Service

Interpersonal Skills

Operational Delivery

Process Improvement

Time Management

Job description

Job Description

• Assist clients with transaction fulfillment.
• Respond to client inquiries regarding bank products and services via phone or email; analyze the validity of customer requests and complaints.
• Resolve client complaints related to banking services and follow up as necessary.
• Maintain records of all customer interactions, inquiries, complaints, actions taken, and banking transactions.

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Skills, Operational Delivery, Process Improvement, Time Management

Additional Job Details

Address: 180 WELLINGTON ST W, TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full-time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-08-07

Application Deadline: 2025-08-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Conclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is key to our growth. We foster a respectful environment where employees feel supported, collaborate effectively, and grow professionally. RBC is committed to policies that promote respect, belonging, and opportunity for all.

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