Specialist Mobile Device Support, IT

City of Mississauga; Mississauga; Hybrid; CAD 81,000 - 107,000; Full time

Job summary

City of Mississauga seeks an IT professional to manage and support mobile devices, servers and related software across the corporate environment.

You will oversee MDM platforms (Microsoft Intune and VMware Workspace ONE), provide Level 3 support for corporate mobile systems, and collaborate with MM and Legal on procurement of mobile programs. Strong communication and vendor-management skills are essential.

Qualifications

• Must have a post-secondary degree/diploma in Computer Science, Telecommunications, Wireless Communication or a related discipline.
• Must have 3+ years of experience administering and maintaining Microsoft Intune/Endpoint Management(MDM) & VMware Workspace ONE (MDM).
• Experience administering and maintaining the Microsoft 365 platform.
• Demonstrated experience with Apple iOS, Mac OS, Android, Microsoft Windows, MDM, Microsoft Office Suite, mobile devices and related peripherals.

Responsibilities

• Administration, configuration, and security for the City’s MDM platforms Microsoft Intune & VMware Workspace ONE.
• Provide Level 3 technical support for corporate mobile systems/devices including MDM, M365, iOS, Android, and rugged devices.
• Gather business requirements for mobile devices and assist with RFP procurement of mobile programs.
• Monitor demand and plan capacity, licenses, budgets and procurement contracts.
• Establish corporate standards for mobile devices and maintain documentation.
• Negotiate mobile payment plans with vendors within budget; prepare annual reports for Council.
• Negotiate settlements for roaming charges; manage vendor relationships and contracts.
• Manage, install, configure mobile devices including WWAN modems, phones and tablets.
• Troubleshoot, support and maintain mobile devices, peripherals, servers and software.
• Maintain asset management of mobile equipment.

Skills

MDM administration

Microsoft Intune

Workspace ONE

M365

iOS

Android

Windows

Active Directory

Vendor management

Procurement/RFP

Corporate reporting

Customer service

Project teamwork

Technical writing

Education

Post-secondary degree/diploma in Computer Science, Telecommunications, Wireless Communication

Tools

Microsoft Intune

VMware Workspace ONE

Microsoft 365

MacOS

iOS/Android admin tools

Job description

Job Summary

Under the direction of Manager, IT Client Computing and Mobility, the successful candidate will manage, install,configure, troubleshoot, support and maintain mobile devices, peripherals, servers and related hardware, software and asset management of mobile equipment.

Duties and Responsibilities

• Responsible for administration, configuration, and security for the City’s MDM (Mobile Device Management) platforms Microsoft Intune & VMware Workspace ONE.
• Provide Level 3 technical support for corporate mobile systems/devices at the City of Mississauga including but not limited to MDM, M365, iOS, Android, rugged (Windows/iOS/Android/Other).
• Gather corporate business requirements for mobile devices, work with MM and Legal to create and manage the RFP procurement of different mobile programs.
• Monitor demand and plan capacity of the mobile devices, impact to licences, budget and procurement contracts.
• Establish corporate standards for mobile devices and maintain associated documentation.
• Negotiate mobile payment plans with multiple vendors keeping budget constraints in mind and write appropriate yearly corporate report for Council authority that includes new negotiations and extension to existing contracts.
• Negotiate settlements with vendors where incurred mobile roaming charges are extreme.
• Manage multiple vendor relationships and contracts of the mobile devices and payment plans.
• Manage, install, configure mobile devices including WWAN modems, phones and tablet devices.
• Troubleshoot, support and maintain mobile devices, peripherals, servers and related hardware / software.
• Maintain asset management of mobile equipment.

Skills and Qualifications

• Must have a post-secondary degree/diploma in Computer Science, Telecommunications, WirelessCommunication or a related discipline.
• Must have 3+ years of experience administering and maintaining Microsoft Intune/Endpoint Management(MDM) & VMware Workspace ONE (MDM).
• Experience administering and maintaining the Microsoft 365 platform.
• Demonstrated experience with Apple iOS, Mac OS, Android, Microsoft Windows, Mobile Device Management,Microsoft Office Suite, mobile devices and related peripherals.
• Working knowledge of Microsoft Active Directory and Exchange ActiveSync.
• Demonstrated experience of negotiating and managing multiple vendor mobile contracts, working on mobiletechnologies procurement RFP and creating yearly Corporate Reports for Council Authority.
• Must have exceptional verbal and written communication and interpersonal skills with an emphasis on customer service and ability to work with a diverse group of stakeholders.
• Knowledge of hardware and software installation, configuration, testing and evaluation of new mobiletechnologies along with server based administration and monitoring applications is required.
• Must be able to communicate effectively with other technical team members and senior IT management andescalate problems appropriately.
• Must have strong presentation and organizational skills.
• Must have solid decision making, technical, analytical, problem-solving and troubleshooting skills.Experience in technical writing, support and end-user documentation.
• A team player with the ability to handle multiple tasks, has attention to detail, has initiative and is adaptable.
  Proven ability to work in a project team environment.
• Demonstrated commitment to service excellence, quality, and client communications.
• Ability to quickly grasp and master new concepts and technologies.
• Commitment to service excellence and total quality is essential.

Hourly Rate/Salary: $ 80,567.00 - $ 107,426.00
Grade: E
Hours of Work: 35
Work Location: Civic Centre
Hybrid Workplace
Organization Unit: CPS/Clnt Cmpt, Mob, Radio&Prnt Srvcs
Department/Division/Section: CPS/Corporate Services Dept , CPS/IT Division , Client Computing & Support Services
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates.

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.

If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.

If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.