Specialist, Learning & Development and Change Management, Claims

Gore Mutual Insurance; Cambridge; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian insurance provider is seeking a Specialist in Learning & Development and Change Management. This role involves delivering impactful training programs and supporting organizational change within the Claims department. Candidates should have significant experience in insurance claims and training, alongside expertise in change management. The position operates under a flexible hybrid work model based in Cambridge, Ontario.

Qualifications

• 5-10 years of P&C Claims experience.
• 3-5 years of experience in Training, L&D, change management, and/or corporate communications.
• CIP designation completed or in progress.
• Experience with Articulate360 and/or LMS is preferred.

Responsibilities

• Deliver engaging training across all Claims lines of business.
• Lead onboarding programs for new hires.
• Develop and implement change management plans.
• Create communications for Claims initiatives.

Skills

P&C Claims experience

Training experience

Change management

Corporate communications

Collaboration

Education

CIP designation

Tools

Articulate360

LMS platforms

Job description

Specialist, Learning & Development and Change Management, Claims

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

The role of theSpecialist, Learning & Development, and Change Management in the Claims department focuses on delivering training, managing change initiatives, and coordinating communications to support business operations and employee development. This position requires collaboration across various internal and external stakeholders and emphasizes continuous improvement and adaptability. Your main goals will be to fulfill and support learning & development, communications, and change enablement requests within the Claims department. This role is responsible for delivering comprehensive onboarding and training programs across all lines of business (LOBs), supporting change management efforts, and guiding communications to ensure alignment and engagement across the department.

Job Responsibilities:

Learning & Development

• Deliver engaging training across all Claims lines of business (LOBs) using various platforms.
• Lead onboarding programs for new hires, ensuring a seamless employee experience.
• Design, implement, and track eLearning content using Articulate360 and LMS platforms.
• Collaborate with SMEs and internal teams to ensure training is relevant and effective.

Change Management & Enablement

• Develop and implement change and communication plans tailored to specific claims and company initiatives.
• Support the rollout of key Claims initiatives through training and communication strategies.
• Develop materials and learning resources to drive adoption.

Communications

• Serve as a central point of contact for Claims communications.
• Draft and distribute bulletins, updates, and initiative-related content.
• Collaborate with SMEs to ensure messaging is consistent and aligned with objectives.
• Organize and manage Claims town halls.
• Create monthly newsletters and other organization-wide communications providing engaging and pertinent information.

What you need to Succeed:

• 5-10 years of P&C Claims experience.
• 3-5 years of experience in Training, L&D, change management, and/or corporate communications.
• CIP designation completed or in progress.
• Experience with Articulate360 and/or LMS is preferred.

Work Arrangements & Location: We operate under a flexible hybrid work model designed to support collaboration, productivity, and work-life balance. This role is primarily based in Cambridge, Ontario, with an expectation of being on-site two days per week. Our in-office working days are Wednesdays and Thursdays typically.

#LI-HYB #INDHP

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs.Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.

Create a Job Alert

Interested in building your career at Gore Mutual Insurance? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

School * Select...

Degree * Select...

Select...

Select...

Start date year *

End date month Select...

End date year

Are you legally entitled to work in Canada? * Select...

Have you ever been convicted of a criminal offence for which a pardon has not been granted? * Select...

Have you been employed by Gore Mutual in the past? * Select...

Please provide the name of your most recent employer *

Current Employer

Are you open to working in a hybrid mode? * Select...

What are your base salary expectations? * Select...

I attest the information stated above is true, and accurate to the best of my knowledge. * Select...

I attest the information stated above is true, and accurate to the best of my knowledge.