Specialist, IT Operations Centre (service Management)

SaskPower; Regina; On-site; CAD 90,000 - 120,000; Full time

Job summary

SaskPower is seeking a Specialist to provide expert IT Service Management leadership and administration as part of the management team. The role focuses on aligning ITSM practices with corporate goals and industry standards, guiding policy interpretation and strategic initiatives.

The successful candidate will manage and improve ITSM platforms such as ServiceNow or Remedy, coach teams, and drive cross-functional projects while maintaining a focus on safety, collaboration, and accountability

Qualifications

• Five (5) years of ITSM experience and administration of ITSM platforms.
• Proven ability to develop and interpret corporate policies with practical guidance.
• Experience leading cross-functional projects and advising management.

Responsibilities

• Plan, research, develop, evaluate and implement ITSM processes and policies.
• Act as subject matter expert to coach management on IT policies and industry standards.
• Identify improvements and drive operational efficiencies in IT service management.
• Lead cross-functional projects and present to stakeholders as required.
• Keep up with industry developments and apply best practices to SaskPower.

Skills

ITIL Expert

ITSM Experience

ServiceNow

Remedy

Policy Development

Stakeholder Mgmt

Communication Skills

Education

Degree in CS

ITIL Certification

Tools

ServiceNow

Remedy

Job description

Permanent - Full Time

We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits packages to our employees. If you’re someone who thrives in a team environment and doesn’t shy away from a good challenge, join us!

JOB SUMMARY:

The Specialist is accountable to provide subject matter expertise and administration of a specialized function. As a member of SaskPower’s management team, this position is responsible to act as a central point of contact in the management and administration of strategic and operational functions, providing expert advice and direction that aligns with departmental and corporate goals and objectives.

KEY ACCOUNTABILITIES:

• Plan, research, develop, evaluate and implement processes, policies and procedures utilized for the development of strategies and business initiatives that address the organization’s requirements
• Act as a subject matter expert in a specialized function to develop, implement, coach and assist management staff in the administration and interpretation of corporate policies; providing advice that is appropriate, practical and consistent with relevant legislation, regulations, laws and/or industry standards
• Identify new business solutions and operational efficiencies, while providing recommendations which have a significant impact on SaskPower’s business operations and strategies
• Lead and/or participate in cross-functional projects to provide functional expertise for corporate and departmental strategic planning initiatives
• Represent the department and prepare and present material to internal and external audiences as required
• Maintain knowledge of industry developments and best practices related to area of specialization and adapt them to SaskPower’s operational environment
• Provide leadership and direction to project teams and/or assigned staff as required

KNOWLEDGE/SKILLS/ABILITIES:

• Degree in Computer Science, Business Administration, or other related equivalent AND/OR;
• ITIL (Information Technology Infrastructure Language) Expert or Master Certification(s) would be considered an asset AND/OR;
• Five (5) years of related experience in IT Service Management (ITSM), with experience administering and developing ITSM platforms (e.g., ServiceNow, Remedy), implementing integrations and solutions, and supporting or leading large scale Service Management initiatives.
• Team player with the ability to build and maintain strategic relationships both internal and external to SaskPower
• Results oriented thinker, with the ability to manage and provide advice regarding complex and confidential issues with sensitivity and professionalism
• Excellent analytical, research and problem solving skills
• Excellent oral and written communication skills
• Ability to work and manage in a changing environment
• Excellent facilitation, project management and decision making skills
• Ability to foster a culture focused on safety, innovation and teamwork
• Demonstrated skill in SaskPower’s competencies
• Must have a continuing record of professional development

A suitable combination of relevant education and experience may also be considered

Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.

At SaskPower, we believe in the importance of fostering and maintaining a workforce that’s representative of the communities we serve. We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act.

We base our selection process on merit and encourage all diverse groups to participate fully.

Learn more at Commitment to a Representative Workforce.