Specialist - IT ETRM System (Lead/Principal)

Parkland; Calgary; On-site; CAD 90,000 - 130,000; Full time

Job summary

Parkland is seeking a Specialist – IT ETRM Systems to support the ION RightAngle application and related integrations. The role emphasizes strong systems support, customer service, and cross-functional collaboration within a busy commodity trading environment.

The position requires a Bachelor’s degree in IT/IS or related, 5+ years of application support, SQL and Remedy/ServiceNow experience, and a solid understanding of Oil & Gas data flows. Occasional after-hours support may be required.

Qualifications

• 5+ years of application support experience.
• Strong understanding of Physical and Financial commodities in Oil & Gas.
• Proficient in SQL and relational databases.
• Experience with SDLC methodologies (Agile/Waterfall).
• Familiarity with ticketing systems such as Remedy or ServiceNow.
• Knowledge of RightAngle and data flows across deal capture to invoicing.

Responsibilities

• Provide daily end-user support for the ION RightAngle system.
• Document issues and enhancements for the development team.
• Assist with data issues and user questions.
• Create and maintain functional design documents.
• Coordinate upgrades, patches, and custom code releases.
• Follow change management procedures and guidelines.
• Support after-hours critical tasks and provide mentoring to teammates.
• Ensure compliance and effective communication across the org.

Skills

Application support

SQL

Remedy/ServiceNow

RightAngle

Oil & Gas domain

SDLC

Data flow knowledge

Problem solving

Customer service

Education

Bachelor's degree in IT/IS or related

Job description

Parkland is a leading international fuel supplier, convenience store operator, and community enabler, serving diverse customers across 26 countries.

The Specialist - IT ETRM Systems is responsible for supporting the ION RightAngle application and related system customizations and integrations. The role requires strong systems support, communication and organizational skills with focus on customer service.

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation.

For more information, please visit www.sunocolp.com .

• A place where you can take your career in the direction you want to grow and go

The Opportunity:

The Lead/Principal Specialist - IT ETRM Systems is responsible for supporting the ION RightAngle application and related system customizations and integrations. The role requires strong systems support, communication and organizational skills with focus on customer service.

Responsibilities:

• Interact daily with end-users, developers, and managers to support and enhance RightAngle.
• Document issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutions
• Field questions from end-users and assist with data issues.
• Create and maintain system functional design documents.
• Complete analysis, testing and deployment for RightAngle system upgrades, patches, and custom code releases.
• Follow defined change management procedures and internal guidelines.
• Availability to support after hours on business-critical situations and scheduled tasks.
• Contributes to best practice library and mentors' other team members.
• Must be able to work on multiple simultaneous tasks with limited supervision.
• Ensure requirements are being met in accordance with corporate compliance.
• Ensure proper communication to all levels of the organization.

Education:

• Bachelor's degree preferably in Information Technology, Information Systems or related area

Requirements:

• Excellent customer service, interpersonal, communication and team collaboration skills.
• 5 years of experience in application support.
• Strong understanding of Physical (Oil, NGLs, Refined Products) & Financial commodities.
• A strong understanding of SQL and relational database concepts.
• Familiarity with SDLC processes such as Agile, Waterfall, etc..
• Experience working with ticketing systems such as Remedy, ServiceNow.
• Familiarity with front to back-office system data flow in RightAngle, including but not limited to Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory and Settlements.
• Ability to create complex pricing provisions and report views.
• Capable of testing business scenarios in RightAngle from deal capture to invoicing.
• Excellent analytical and problem-solving skills, strong organizational skills, attention to detail.
• Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards.

Preferrred Qulifications:

• Experience with ION RightAngle S20+ is preferred
• Previous experience in Oil & Gas industry is a plus
• Advanced Excel skills & Intermediate skills in other MS Office applications

Required experience is commensurate with the selected job level:

• The Senior IT Specialist level requires a Bachelor's degree or equivalent experience and 5-8 years of relevant job related experience
• The Lead IT Specialist level requires a Bachelor's degree or equivalent experience and 8+ years of relevant job related experience
• The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job related experience.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another's unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.