Specialist II, Banking Operations

Vancouver City Savings Credit Union; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Living Wage Employer

Customizable Benefits

Generous Vacation

Extra Holidays

Health Coverage

Pension Plan

Job summary

Vancity seeks a Specialist II, Bank Operations to provide SME support for member-facing processes and coordinate communication, learning, and readiness activities. You will engage with cross-functional teams to ensure compliant, efficient operations and frontline staff readiness.

This full-time, permanent role reports to the Senior Manager, Operations & Workforce Planning, with a hybrid work arrangement and periodic on-site engagement for events and business demands.

Qualifications

• Proven track record improving business processes and enabling frontline staff.
• Experience in banking operations, training coordination, or project support.
• Strong understanding of compliance and operational procedures.

Responsibilities

• Provide operational SME support for member-facing processes.
• Coordinate communication and learning activities for adoption of new processes.
• Support compliance standards and operational requirements across teams.

Skills

Automation tools

Operational readiness

Stakeholder management

Cross-functional collaboration

Communication

Education

Diploma or degree in Business Administration

Operations Management

Tools

Power Automate

Power BI

SQL

Job description

Description

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement

Your Role in Supporting Our Members:

As a Specialist II, Bank Operations , you will provide subject matter expertise and operational support for initiatives impacting member-facing processes within Member Experience and Community Engagement. You will participate in cross-functional projects, support compliance and operational process adoption, and help ensure frontline employees have the tools, knowledge, and support needed to deliver exceptional member service. This role plays an important part in coordinating communication, learning, testing, and operational readiness activities while advocating for the needs of member-facing staff. We are seeking a collaborative and operationally focused professional with strong communication, process improvement, and stakeholder engagement skills.

This is a Full-time, Permanent role and will report directly to the Senior Manager, Operations & Workforce Planning. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.

How You'll Make an Impact:

• Participating in project teams to provide operational subject matter expertise for initiatives impacting member-facing processes
• Coordinating communication and learning activities that support successful adoption of new and existing operational processes
• Supporting ongoing adherence to compliance standards and operational requirements across member-facing teams
• Advocating for the needs of frontline employees during cross-functional projects and business initiatives
• Coordinating user acceptance testing activities and gathering feedback from operational stakeholders
• Ensuring employees have access to relevant information, resources, and technical support required to deliver exceptional member service
• Supporting business continuity activities and response plans during service interruptions or unexpected operational events
• Maintaining close working relationships with consultants, specialists, and business partners to support staff capability and confidence
• Creating automation solutions to improve operational processes, communications, and employee readiness activities

What You’ll Bring to the Team:

• Strong understanding and proven track record of improving business processes using Automation tools like Microsoft Power Automate
• Diploma or degree in Business Administration, Operations Management, Communications, Organizational Development, or a related discipline
• Minimum 3-5 years of experience in banking operations, operational readiness, training coordination, project support, or a related field
• Experience supporting operational process improvements and change implementation initiatives
• Strong understanding of compliance requirements, operational procedures, and frontline service environments
• Experience participating in cross-functional projects and coordinating stakeholder activities
• Excellent communication, facilitation, and relationship-building skills
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Experience supporting user acceptance testing, operational readiness, or employee support initiatives

Extra Skills That Set You Apart:

• Experience within financial services, banking, or credit union operations
• Experience supporting business continuity planning or operational resilience initiatives
• Familiarity with learning management systems, process documentation, or change management practices
• Experience with data analytics tools like Power BI and SQL.
• Experience in workforce planning and capacity forecasting

You’ll Thrive Here If You Are:

• Collaborative – You build strong relationships and work effectively across teams to achieve shared goals.
• Operationally Focused – You enjoy improving processes and supporting operational excellence.
• Supportive – You are passionate about helping employees succeed through clear communication and guidance.
• Adaptable – You thrive in changing environments and respond effectively to evolving priorities.
• Detail-Oriented – You maintain accuracy and consistency while managing multiple operational activities.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $69,700 to $90,200 per annum . The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer : We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers
• Customizable Benefits : Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs
• Generous Vacation : New employees start with 3-4 weeks of vacation per year, with additional days earned over time
• Extra Stat Holidays : In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness
• Immediate Health Coverage : Health and dental benefits begin on your hire date, with three levels of coverage to choose from
• Defined Benefit Pension : Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

This role is an open vacancy, and our hiring process is grounded in fairness, transparency, and inclusion. We are committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process, including the application stage, we encourage you to let us know. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.