Specialist II ACRE Customer Success Management

Enbridge; Calgary; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading company in the energy sector is seeking an experienced Customer Success Manager. You will engage with enterprise clients, ensuring their needs are met through effective platform use. This remote role offers flexibility and opportunities for career advancement, working in a collaborative environment focused on innovation.

Benefits

Opportunities for career advancement

Flexible remote work options

Supportive work environment

Qualifications

• 7+ years in customer success or account management, preferably in tech or SaaS.
• Experience in the insurance industry with contract review processes.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the primary contact for clients, ensuring satisfaction and value.
• Onboard clients, providing training on platform use.
• Monitor client metrics and proactively address issues.

Skills

Problem-Solving

Communication

Interpersonal Skills

Education

Bachelor’s degree in business, marketing, or related field

Tools

CRM software

Job description

Employer Industry: Energy and Utilities

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexibility
- Engage with cutting-edge AI/GenAI centered products
- Supportive and collaborative work environment
- Chance to build long-lasting relationships with enterprise clients

What to Expect (Job Responsibilities):
- Act as the primary point of contact for assigned clients, ensuring their needs are met and they receive maximum value from solutions
- Onboard new clients, providing training and support for effective platform use
- Monitor client health metrics and proactively address issues to enhance satisfaction
- Collaborate with cross-functional teams to advocate for client needs and contribute to product improvements
- Conduct regular check-ins and business reviews with clients to assess satisfaction and identify upselling opportunities

What is Required (Qualifications):
- 7+ years of experience in customer success, account management, or a related role, preferably in a technology or SaaS environment
- Experience in the insurance industry with a deep understanding of contract review processes
- Bachelor’s degree in business, marketing, or a related subject area
- Strong problem-solving skills and a proactive approach to addressing client needs
- Excellent written and verbal communication skills with strong interpersonal abilities

How to Stand Out (Preferred Qualifications):
- Knowledge of customer success methodologies and metrics, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT)
- Familiarity with CRM software (e.g., Salesforce, HubSpot) and customer success tools

#Energy #CustomerSuccess #RemoteWork #CareerGrowth #ClientRelations

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