Specialist: Full-Time, Part-Time, and Part-Time Temporary

ENGINEERINGUK; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Specialist, where your passion for technology and customer service can shine. This role emphasizes building brand loyalty and delivering exceptional service to customers. You will have the opportunity to work in a dynamic team environment, assisting customers with their needs and enhancing their experience with innovative products. The company values inclusion and diversity, fostering a culture where everyone is encouraged to learn and grow. With a focus on personal development and career advancement, this position offers a unique chance to thrive in a supportive environment that aligns with your values.

Benefits

Comprehensive medical and dental coverage

Retirement benefits

Discounted products and free services

Tuition reimbursement for formal education

Discretionary bonuses or commission payments

Employee stock purchase plan

Qualifications

• Proficient in customer service and communication.
• Ability to work in fast-paced environments and support multiple customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products.
• Support peers and maintain an inclusive environment.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Curiosity

Education

High School Diploma

Relevant Retail Experience

Job description

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Specialist: Full-Time, Part-Time, and Part-Time Temporary

View more categories View less categories Sector Technology Role Specialist Contract Type Permanent Hours Full Time

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively stay up to date on Apple's products, services, purchase options, and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken French for roles based in Quebec (sign language supported).

Preferred Qualifications

• You can:
• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple Inc.'s discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit award recommendations, and can purchase Apple Inc. stock at a discount if voluntarily participating in Apple Inc.'s Employee Stock Purchase Plan. Participation in Apple Inc.'s discretionary stock programs is governed by Apple Inc.'s stock plans and agreements and are not part of local employment contracts or compensation.

You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

For information about pay, if you are interested in roles located in one of our British Columbia locations click here to select a store and view pay information.

Note: Apple benefit and compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.

Where we're hiring

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Company

Inclusion

Everybody in

Diversity includes. Inclusion empowers. And when we bring everybody in, we can do the best work of our lives together. That’s why we continue to strengthen our long-standing commitment to efforts such as inclusive hiring and development and equitable pay for all.

What you work for should reflect what you stand for

For everything we create, we consider its impact — on our customers, our colleagues and our planet. The same innovation that goes into making our products goes into taking on issues we care about deeply, such as accessibility, equity, privacy and the environment.

Everyone joins Apple for a reason. Often it’s because they found a company that aligns with their own values.

Starting here is just the beginning

People are at the heart of Apple and we want you to thrive. From day one, you’ll have the opportunity to make meaningful contributions to the big picture. You can set yourself up for success with our career development framework, as well as guidance and resources that include course offerings from Apple University.

Change is a constant throughout your career at Apple, and you may choose different ways to grow. You can seek even greater depth within your expertise, change scope in your current position or even explore a new opportunity here. Whatever you decide, you’ll play the lead role in your growth, and we’ll be behind you all the way.

Everyone’s work is as meaningful to us as it is to you.