Specialist, Elevations

FCT; Oakville; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading real estate service provider in Oakville, Ontario is looking for Elevations Specialists to handle elevated files and inquiries. The role requires strong customer service and communication skills, as well as the ability to multitask effectively in a fast-paced environment. Candidates should have experience as a Real Estate Law Clerk or a mortgage professional. Join us to be part of a diverse and inclusive team offering hybrid work arrangements and comprehensive benefits.

Benefits

Comprehensive benefits including EFAP and Wellness Essentials

Group retirement savings plan with company match

Paid holidays and generous paid time off

Paid volunteer opportunities and donation matching

Employee recognition programs

Qualifications

• Proven ability to multi-task in a fast-paced environment.
• Strong focus on building relationships with clients.

Responsibilities

• Act as a Subject Matter Expert on all internal processes.
• Resolve title deficiencies or customer service issues.
• Manage the insurance underwriting and closing process of multiple files.

Skills

Customer service skills

Communication skills

Multitasking

Problem-solving

Detail-oriented

Education

Experience as a Real Estate Law Clerk or mortgage professional

Job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

Our Elevations Specialists handle all elevated files and inquiries from our lenders/brokers/borrowers that have come up through our Sales Network. Typically, there is a problem with the file, it is in jeopardy of not closing or there is a service issue that is impacting the client/broker experience. They thrive in a fast-paced environment where time and accuracy are often of the essence.

Elevations Specialists are our processing and underwriting SME’s. They possess deep knowledge of the processing ‘rules’ for all our processing teams across Residential Lending Solution nationally.

They possess in-depth understanding of our underwriting rules and guidelines and act quickly to instill a sense of urgency to resolve and remove barriers to closing internally and externally.

They are comfortable engaging lenders, brokers and borrowers on the phone and strive for first-call resolution. The possess excellent communication skills and interact with our clients/brokers with professionalism.

HERE’S HOW YOU’LL CONTRIBUTE:

• Act as a Subject Matter Expert on all internal processes across multiple Lines of Business

• Communicate directly with lenders, brokers and clients on time-sensitive matters often under strict time constraints

• Liaise with internal partners/departments (Sales, Processing, Funding) to remove obstacles and progress files forward

• Resolve title deficiencies or customer service issues while adhering to internal policy and risk management policies

• Communicate file progress with clients, lenders, brokers and other stakeholders via multiple mediums with accuracy and professionalism (email/phone/chat/app)

• Manage the insurance underwriting and closing process of multiple files from file receipt to funding

• Carry out the fulfillment of department programs and services and respond to client, broker and lender inquiries within established timeframes

• Identify and propose alternatives to business and operational opportunities

• Participate in the design, implementation and delivery of programs, processes and training.

• Passion for customer service and dedication to ensuring files close on time

• Provide guidance and support on processes, platforms and the various products FCT offers to internal and external stakeholders

• Keep current on all Company wide and department policies, procedures and practices.

HERE’S WHAT YOU’LL BRING:

• Experience as a Real Estate Law Clerk or mortgage professional is required

• Strong customer service skills with a focus on building relationships

• Excellent communication, organization and time management skills

• Detail oriented and proven ability to multi-task in a fast paced environment

• Team player who can work with minimal supervision

• Willingness and ability to work overtime during peak periods

• Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.