Specialist, Designated Sales Associate (DSA)

Holt, Renfrew & Co.; Mississauga; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Health & dental benefits

Employee discount

Pension matching

Tuition assistance

Learning & development

Job summary

Holt Renfrew at Mississauga’s City Centre Drive is seeking a Specialist, Designated Sales Associate to drive sales and service excellence in a luxury environment.

The role emphasizes building a personal client base, sharing product knowledge, and collaborating with store teams. The position offers commission-based earnings with a comprehensive benefits package and bilingual requirements in French and English.

Qualifications

• High school diploma required.
• Two+ years in a commission-based sales environment.
• Luxury retail experience preferred.
• Fully bilingual in French and English.
• Strong ability to exceed sales targets.

Responsibilities

• Consistently deliver extraordinary service to all customers.
• Exceed personal and brand sales goals and targets.
• Build a loyal client base by acquiring and retaining customers.
• Share expert product knowledge with the selling team.
• Maintain relationships with buyers, vendors, and store management.
• Work flexible schedule including nights, weekends and holidays.

Skills

Sales targets

Customer service

Team collaboration

Multi-tasking

Bilingual English/French

Education

High school diploma

Job description

## Specialist, Designated Sales Associate (DSA)Apply: 100 City Centre Drive, Mississauga, ON: Full time: Posted Today: End Date: November 15, 2026 (30 days left to apply): R2000718486Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.The **Specialist, Designated Sales Associate** develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also responsible for the achievement of the sales target of their assigned brand. The compensation for this role is commission-based and is directly tied to achievement of personal sales and brand volume targets. **Specific responsibilities include (but are not limited to) the following:** * Consistently deliver extraordinary service to all customers* Exceed all sales and service personal goals and targets* Exceed all sales and service brand goals and targets* Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients* Share expert level of product knowledge with entire store selling team* Maintain solid relationships with buyer, vendor, and selling manager* Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis* Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars* Perform floor recovery, visual merchandising, price change, and related sales support tasks* Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.* Resolve all customer service issues and partner with selling management on any issues outside of guidelines* Comply with all Health & Safety policies and requirements* Ensure compliance with privacy policies, regulations, and cyber security measures* Perform other duties, as assigned **The ideal candidate:** * High school diploma* Proven ability to exceed sales targets* Highly collaborative; working with and through others in a team-oriented environment* Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision* Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays* Minimum of two or more years’ experience in a commission-based sales environment* Prior retail sales experience as a product specialist in a luxury environment preferred* Entrepreneurial, competitive, self-confident, and self-motivated* Fully bilingual in French and in English **The measures of success:** * Contribution to financial objectives* Individual objectives linked to the achievement of department goals* Feedback from internal and external clients *Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.*Hiring Range / Échelle salariale à l’embauche :$17.95 - $26.25 / 17,95$ - 26,25$ (per hour / de l’heure)This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.