Specialist, Designated Beauty Advisor (DBA) - Parfums De Marly

Holt Renfrew; Vancouver; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player offers an exciting opportunity as a Specialist, Designated Beauty Advisor. In this role, you will develop lasting relationships with customers, driving sales and loyalty through exceptional service. You will thrive in a fast-paced environment, showcasing your expertise in luxury products while contributing to financial objectives. With a focus on continuous learning and development, this position provides a supportive atmosphere where your competitive spirit and entrepreneurial mindset can flourish. Join a team that values collaboration and customer satisfaction, and be part of a brand that inspires every day.

Benefits

Generous Employee Discount

Health & Dental Benefits

Pension

Tuition Assistance

Continuous Learning Opportunities

Qualifications

• Proven ability to exceed sales targets in a retail environment.
• Minimum of two years' experience in a commission-based sales role.

Responsibilities

• Deliver extraordinary service and exceed sales targets.
• Build and maintain a loyal client base through excellent service.
• Communicate regularly with clients regarding events and merchandise.

Skills

Sales Skills

Customer Service

Bilingual (French and English)

Team Collaboration

Multi-tasking

Education

High School Diploma

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specialist, Designated Beauty Advisor

The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.

Specific responsibilities include (but are not limited to) the following :

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Share expert level of product knowledge with entire store selling team
• Maintain solid relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures
• Perform other duties, as assigned

The ideal candidate :

• High school diploma
• Proven ability to exceed sales targets
• Highly collaborative; working with and through others in a team-oriented environment
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of two or more years’ experience in a commission-based sales environment
• Prior retail sales experience as a product specialist in a luxury environment preferred
• Entrepreneurial, competitive, self-confident, and self-motivated
• Fully bilingual in French and English

The measures of success :

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients