Specialist Designated Beauty Advisor - City Centre

Summary

As a Specialist Designated Beauty Advisor at Holt Renfrew City Centre, you will develop deep, long-lasting relationships with customers, driving sales, service, and loyalty. You will be responsible for achieving sales targets for your assigned brand, with compensation tied to personal sales and brand volume targets.

Responsibilities

1. Consistently deliver extraordinary service to all customers.
2. Exceed personal and brand sales and service goals.
3. Build a loyal client base by acquiring new customers and retaining existing ones.
4. Share expert product knowledge with the store selling team.
5. Maintain relationships with buyers, vendors, and selling managers.
6. Drive brand sales through marketing opportunities and event execution.
7. Attend educational sessions including product knowledge and seminars.
8. Perform floor recovery, visual merchandising, and related tasks.
9. Communicate with clients about events, merchandise requests, and follow-ups.
10. Resolve customer service issues and partner with management on complex issues.
11. Comply with Health & Safety policies.

Requirements

1. High school diploma.
2. Proven ability to exceed sales targets.
3. Collaborative team player.
4. Able to work in a fast-paced, multi-tasking environment.
5. Flexible schedule including nights, weekends, and holidays.
6. Minimum of 2 years experience in a commission-based sales environment.
7. Prior retail sales experience in a luxury environment preferred.
8. Entrepreneurial, competitive, and self-motivated.