Specialist, Deployment - Contract

McDonald's Corporate; Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Specialist in Deployment for a one-year fixed-term contract. This role involves deploying menu programming for restaurant POS systems and managing marketing campaigns within a dynamic technology team. The ideal candidate will thrive in a fast-paced environment, possess strong organizational and communication skills, and be comfortable collaborating across various teams. If you're passionate about leveraging technology to enhance restaurant operations and improve guest experiences, this opportunity is perfect for you. Join a diverse and inclusive workplace where your contributions will be valued and celebrated.

Qualifications

• Post-secondary education preferred or relevant restaurant experience.
• Strong PC skills and proficiency in Microsoft Office are essential.

Responsibilities

• Deploy menu programming for POS systems across Canada.
• Collaborate with cross-functional teams to implement marketing campaigns.

Skills

Strong PC skills

Microsoft Office proficiency

Analytical problem-solving

Organizational skills

Interpersonal skills

Bilingual (English and French)

Education

Post-secondary education preferred

Restaurant experience

Tools

CRM tools

RFM tool

Job description

• McDonald's Office Location: Toronto, Ontario
• Global Grade: G1

Company Description

At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.

Job Description

Position title:Specialist, Deployment - Contract
Department: Technology
Position band:Specialist (G2)
Reports to: Restaurant File Maintenance (RFM) Consultant
Type of position: 1-year Fixed Term Contract, Full time

The Opportunity
The Specialist, Deployment will be responsible for deploying all menu key programming for restaurant POS systems across Canada and campaigns within the Digital CRM Program. You will contribute to a fast-paced and high priority team within the Canada Technology function to support innovative and business-as-usual activities. You will be partnering with key cross-functional team members from Marketing, Operations, Supply Chain, Insights, Technology and agencies teams to ensure we have the right campaigns deployed on the right platforms. This is a one-year fixed term contract opportunity.

The position is located in the Toronto office working in the Technology team (Flexible if the person is in another Province).

Who you are
You embrace ambiguity and are passionate about how technology can improve and optimize the restaurant experience. With a strong working knowledge of McDonald's restaurant operations, you are an advocate of optimizing the restaurant experience and have ideas on how technology can help reduce crew complexity, solve manager challenges and optimize the guest experience. You thrive in a collaborative team environment and enjoy building productive work relationships with internal and external teams. You can juggle multiple projects and commitments without breaking a sweat and have strong communication skills. You're organized, creative, a problem solver, and enjoy partnering with others to drive results.

Principal Accountabilities: In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

• Implement Marketing campaigns in the different tools handled by the Restaurant Technology Operation team (CRM tools and RFM)
• In the RFM tool, able to manage POS processes from menu item creation to product launch in restaurant, including the development of POS key standards, manager’s guides, menu item numbers.
• Communicate issues with all stakeholders and provide status updates when needed.
• Act as third level support for issues relating to menu items, descriptions, taxes or images set up for various platforms
• In the CRM tools, schedule and deploy Advanced Segmentation, Offers, bonus campaigns, lifecycle journeys and other Digital campaigns using McDonald’s back-end campaign management platforms & tools to support the Digital CRM, Offers, and Loyalty program.
• Schedule and update the Canada McDonald’s website with new product releases to stay complaint with Canadian nutritional regulations.
• Handle business-as-usual activities and administrative tasks for the CRM Ops and RFM activities (example but not limited to: Answering mailboxes with questions and escalations from the field, assuring we complies to the CASL legislation, creation of images, requesting legal or translation input and approval, processing files …..)
• Intake briefs from the Digital Program or Marketing team to execute on all offers, bonus campaigns, and RFM programing.
• Learn new functionality and evolve operational procedures based on upgrades to platform.

Qualifications

• Post-secondary education preferred OR Restaurant experience with menu item maintenance (RFM)
• Must have strong PC skills, abilities with Microsoft Office products, and able to learn new technology in a short time frame
• Strong knowledge of databases functionality and form is a plus
• Ability to approach problems in a logical and analytical manner
• Provided with only general directives, have the ability to work independently in a fast-paced and constantly changing environment
• Strong organizational skills and attention to detail
• Excellent interpersonal skills and a strong team player
• Excellent oral and written communication skills
• Comfortable working within a cross-functional team environment, as well as collaborating with stakeholders at all levels
• Preference will be given to candidates who are bilingual in English and French
• Experience working in high-paced Retail & Quick-Serve Restaurant industry considered an asset.

Additional Information

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.