Specialist, Customs - Night Shift

XPO, Inc.; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading transportation services provider is seeking a Customs Specialist in Mississauga. Responsibilities include assisting customers with customs inquiries and processing shipments. Ideal candidates have experience in customs brokerage and strong bilingual communication skills. The role offers extended health benefits, a pension plan, and a night shift schedule.

Benefits

Extended health benefits (medical, dental, and vision)

Pension plan

Life insurance

Disability coverage

Qualifications

• 1 year of related work experience.
• 2 years of office experience preferred.
• Cross-border and customs brokerage experience is a plus.

Responsibilities

• Assist customers with inquiries about international shipping and customs requirements.
• Communicate with customs brokers to ensure shipment clearance.
• Process shipments to ensure on-time service.

Skills

Strong computer and typing skills

Bilingual in English and French

Strong problem-solving and investigative skills

Excellent written and verbal communication skills

Pleasant and professional phone etiquette

Ability to multitask and prioritize workload

Job description

What you’ll need to succeed as a Customs Specialist at XPO

Minimum qualifications:

• 1 year of related work experience
• Strong computer and typing skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• 2 years of office experience dealing with corporate customers, or inbound/outbound call center experience
• Bilingual in English and French
• Cross-border and customs brokerage experience
• Working knowledge of the transportation industry
• Strong problem-solving and investigative skills to bring issues to resolution
• Excellent written and verbal communication skills
• Pleasant and professional phone etiquette
• Able to multitask, prioritize workload and remain highly organized

About the Customs Specialist job

Pay, benefits and more:

• Night Shift, 10:00PM-6:30AM
• Extended health benefits (medical, dental and vision)
• Pension plan
• Life insurance
• Disability coverage

What you’ll do on a typical day:

• Assist internal and external customers with inquiries relative to international shipping, customs requirements, shipment tracing, billing and invoicing questions and requests for information
• Communicate with customs brokers and customers to ensure clearance of shipments to prevent unnecessary delays at the borders
• Recognize and resolve documentation errors
• Assist drivers with shipment and trip information relative to crossing the border
• Process shipments and trips to ensure on-time service to our customers and seamless border crossings for our drivers
• Maintain accurate shipment history and audit integrity

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

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