Specialist - Customs Brokerage

Material Handling Resources, LLC; Richmond, Dorval, Mississauga; On-site; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Modern facilities

Safety-focused environment

Job summary

GEODIS in Canada seeks a Customs Brokerage Specialist to oversee the brokerage workflow, ensuring accurate classification and duties are paid in line with customer contracts and regulatory requirements.

You will be the primary contact for Canada Customs, manage entries, and coordinate with internal teams to implement SOPs, improve procedures, and resolve issues efficiently.

Qualifications

• Minimum of two years of experience in customs brokerage or related field.
• Fluent in Import Regulations, Customs Brokerage process, and other import compliance issues.
• Familiar with Import Regulations, Import License requirements, and other import compliance issues.
• Familiarity with Microsoft Outlook, Word, and Excel.
• Fluent in English, written and spoken.
• Able to plan and organize a complex process from start to finish.
• Able to organize and prioritize tasks.
• Able to work effectively in a time constrained environment and meet strictly enforced daily deadlines.
• Willing to communicate with customers and colleagues and provide excellent customer service.

Responsibilities

• Manage the customs brokerage process as defined by Customer specific and Location specific SOPs.
• Validate correct classification and import duties and taxes in compliance with customer requirements and regulations.
• Document services to be provided as agreed with the customer in a contract or SLA; provide operations with customer-specific SOPs as needed.
• Serve as first point of contact for customers with Canada Customs and respond to requests until issues are resolved to the customer’s satisfaction.
• File compliant Customs and OGA entries and obtain release prior to arrival.
• Identify customer needs or problems and coordinate with other departments to develop procedures and training.
• Solve problems, fix issues, and expedite shipments.
• Coordinate with other departments to respond to inquiries and resolve issues.
• Monitor reports and identify shipment exceptions; rectify service failures.
• Identify corrective actions and follow through to completion.
• Proactively identify and rectify potential issues.
• Analyze reports and statistics; comply with policies.

Skills

Import regulations

Customer service

Planning & organizing

Time management

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Customs Brokerage Specialist

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Manage the customs brokerage process as defined by Customer specific and Location specific standard operating procedures
• Validate correct classification and import duties and taxes paid, in compliance with contracted customer requirements and with all governmental and industry regulations
• Document services to be provided as agreed with the customer in a contract or SLA – service level agreement, if service to be provided is different from basic work instructions, provide operations with customer specific SOP – standard operating procedure, ensure operations understands additional service requirements
• Function as first point of contact for customers with Canada Customs, respond to customer requests, complete requests for additional information from Canada Customs, follow up with customers and Canada Customs until issues are resolved to the customer’s satisfaction
• File compliant Customs and OGA entries and obtain release prior to arrival
• Identify customer needs or problems, coordinate with other departments to develop and create written procedures, training, and auditing, oversee implementation of required changes to processes and procedures
• Solve problems, fix issues, expedite shipments
• Coordinate with other departments to respond to inquiries and resolve issues
• Monitor reports, identify shipment exceptions, rectify potential service failures
• Identify corrective action required, follow up through completion of corrective action
• Proactively identify and rectify potential issues
• Analyze reports and statistics
• Comply with corporate, regional, branch, and department policies and procedures
• Respond to issues as escalated, elevate unresolved issues to next management level

What you need:

• Minimum of two years of experience
• Fluent in Import Regulations, Customs Brokerage process, and other import compliance issues
• Familiar with Import Regulations, Import License requirements, and other import compliance issues
• Familiarity with Microsoft Outlook, Word, and Excel
• Familiarity with the internet
• Fluent in English, written and spoken
• Able to plan and organize a complex process from start to finish
• Able to organize and prioritize tasks
• Able to work effectively in a time constrained environment and meet strictly enforced daily deadlines
• Willing to communicate with customers and colleagues and provide excellent customer service

What you gain from joining our team:

Find your future at GEODIS. This is not your old-time warehouse job. Work in modern facilities with cutting-edge technology, helping us move products for some of the world’s most influential brands.

Look what you’ll get by joining the GEODIS team!

• Get Good Money– Fair pay and some jobs come with bonus opportunities.
• Stay Safe– We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get A Voice– We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Get Promoted– When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Have FUN– Work with fun, supportive people just like you!
• Find Your Place– We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future– Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

*Eligibility varies based on location, job, employee type, or length of service.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.