Specialist, Customer Experience

Global Industrial; Richmond Hill; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading industrial equipment supplier in Richmond Hill seeks an experienced Sales and Customer Service Representative. Responsibilities include managing customer interactions, resolving inquiries, and providing product information. Candidates should have over 5 years in sales or customer service and possess a high school diploma. This role emphasizes strong communication and problem-solving skills, offering a dynamic work environment.

Qualifications

• 5+ years previous experience as sales and/or customer service representative.
• Experience in a performance-based or metric-driven environment.

Responsibilities

• Own the entire interaction with customer and provide total resolution for their needs.
• Investigate and resolve customer inquiries related to their orders or shipments.
• Help customers navigate Company’s website and online ordering.

Skills

Sales experience

Customer service skills

Problem-solving

Communication

Education

High school diploma or GED

Job description

Overview

Global Industrial has been an industry leader for over 70 years, providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Responsibilities

• Own the entire interaction with customer and provide total resolution for their needs.
• Communicate with customers over phone, email and chat, addressing both customer service and inbound concerns.
• Investigate and resolve customer inquiries related to their orders or shipments.
• Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries.
• Provide product information, estimated time of delivery.
• Update systems and document all interactions with customers, associates, and partners.
• Help customers navigate Company’s website and online ordering.
• Be an expert on Global Industrial’s products and solutions helping the customer by creating quotes and placing orders as per customers’ requirements.
• Provide pricing and availability of our product to customers.
• Request and coordinate discounted prices on orders.
• Input all sales orders as a result of customer negotiations.
• Sell additional product through suggestive selling techniques.
• Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes.

Qualifications

• 5+ years previous experience as sales and/or customer service representative.
• High school diploma or GED
• Experience in a performance-based or metric-driven environment

EEO/AA Statement: Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.