Specialist, AVOP

The Calgary Airport Authority; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

The Calgary Airport Authority is seeking a safety-focused professional to join the Safety, Security, Compliance, and Emergency Response team at Calgary International and Springbank Airports. You will assess AVOP applicants, ensure regulatory compliance, and maintain rigorous records to support safe, efficient airport operations.

Ideal candidates have a post-secondary diploma in aviation or related field, 2–4 years of aviation safety experience, and the ability to obtain AVOP.

Qualifications

• Post-secondary diploma in aviation, safety, business administration, or related field.
• 2–4 years of experience in aviation safety or regulatory compliance.
• Experience operating a vehicle in a secured airside environment.
• Proficiency with Microsoft 365 applications, incl. Excel for data review.
• Ability to obtain and maintain an AVOP.
• Valid Class 5 driver's license and current driver’s abstract.
• Pre-employment drug and alcohol testing required.

Responsibilities

• Conduct competency assessments for AVOP applicants and renewals.
• Verify documentation and evaluate airside driving knowledge and safety.
• Approve, defer, or declare permit qualification; provide feedback.
• Maintain records across approved systems.
• Review AVOP manuals, forms, and guides to reflect directives.
• Monitor compliance and escalate issues.
• Prepare billing information and AVOP program reports.
• Respond to applicants and employers regarding testing and compliance.

Skills

Microsoft 365

Excel

Data analysis

Customer service

Records management

Education

Post-secondary diploma in aviation/safety/business administration

Tools

Billing systems

Scheduling systems

Credentialing systems

Airside operations software

Job description

Powered by heart and dedicated to excellence, we’re the team that keeps Calgary connected – and you could be our newest member.

We’re in the business of uplifting people, and every day, we create runways to new places and possibilities, building a better airport experience for everyone.

WHAT’S THE TEAM LIKE

The Safety, Security, Compliance, and Emergency Response team ensures the safe and secure operation of Calgary International and Springbank Airports. This team plays a critical role in regulatory compliance, emergency preparedness, and operational assurance, directly impacting the airports’ efficiency and safety. Their work supports the strategic goals of the organization and ensures a safe environment for all stakeholders.

WHAT ARE SOME OF THE RESPONSIBILITIES

• Conduct written and practical competency assessments for new Airside Vehicle Operator Permit (AVOP) applicants, renewing permit holders, endorsements, return-to-work assessments, and other airside operating privileges.
• Verify applicant documentation and evaluate airside driving knowledge, vehicle control, radio procedures, situational awareness, and compliance with established safety requirements.
• Approve, defer, or decline permit qualification; provide assessment feedback; and identify required practice, training, documentation, corrective action, or reassessment.
• Maintain complete applicant, test, permit, employer, signing-authority, company-tester, billing, and program records across approved systems.
• Review and revise AVOP manuals, testing materials, forms, templates, guides, and work instructions to reflect Airside Traffic Directives, airport procedures, and applicable aviation requirements.
• Monitor compliance, investigate recurring assessment or documentation concerns, communicate corrective actions, and escalation significant or repeated matters.
• Prepare billing information, dashboards, and monthly, quarterly, annual, and ad hoc reports; analyze results and trends to identify AVOP program improvements.
• Respond to applicants, permit holders, employers, contractors, signing authorities, company testers, and internal departments regarding testing, permits, documentation, billing, and compliance requirements.
• Post-secondary diploma in aviation, safety, business administration, or a related field of study is required. Extensive, relevant work experience may be considered in lieu of formal education.
• 2-4 years of experience in aviation safety, regulatory compliance, driver assessment, safety program administration, or a related safety role is required.
• Experience operating a vehicle in a secured airside environment and applying airside driving procedures is required.
• Proficiency with Microsoft 365 applications, including Excel for data review and reporting, and the ability to learn and use testing, scheduling, credential, records, and billing systems.
• Strong safety awareness and sound judgment, with the ability to apply assessment standards, permit qualification criteria, and safety requirements objectively and consistently.
• Excellent customer service skills, with the ability to provide respectful and responsive service while maintaining professional boundaries and established AVOP requirements.
• Strong records-management skills, with the ability to maintain complete and accurate information across multiple systems and follow applicant, employer, and permit-related activities through to completion.
• Ability to obtain and maintain an Airside Vehicle Operator Permit (AVOP).
• As this position is considered safety-sensitive, candidates must successfully complete pre-employment drug and alcohol testing as part of the hiring process.
• This role includes driving as part of its duties; therefore, candidates will be required to provide a valid Class 5 driver’s license and a current driver’s abstract as part of the hiring process.

WHAT ADDITIONAL SKILLS ARE AN ASSET

• Knowledge of AVOP program requirements, Airside Traffic Directives, airport operating procedures, and applicable Canadian aviation requirements. Familiarity with TP 312 is an asset.
• Understanding of Canadian Aviation Regulations is an asset.
• Experience conducting competency assessments, practical testing, instruction, or coaching.
• Bilingual in English and French

WHAT DOES DIVERSITY MEAN TO US

We are committed to building a team where exceptional leadership shines and our crew thrives both at work and at home. We believe that deliberate steps such as creating a workplace that is physically and psychologically safe, equitable to all, and actively and diligently taking steps along the path to reconciliation are the keys to making this a reality.

OUR VALUES

We prioritize genuine concern and compassion for everyone we engage with, from our team members to our partners and guests, always striving to help and support one another.

We actively seek diverse perspectives in our decision-making and collaboratively tackle challenges.

We work together with trust and transparency, supporting one another to achieve the collective goals of our organization.

We grow, evolve, and adapt with purpose, continually aligning our actions with our vision.

We embrace curiosity and boldly challenge the status quo, exploring new opportunities and taking thoughtful, responsible risks that drive purposeful innovation.

We valuediversityand are committed to providing an accessible and inclusive candidate experience. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.