Specialist, Application Performance

Desjardins Group; Lévis; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Systems and Infrastructure Operations Analyst to enhance IT efficiency and ensure quality assurance across business solutions. This role involves coordinating projects, analyzing complex issues, and implementing management policies while requiring a Bachelor's degree and relevant experience. Attractive benefits include a competitive salary, flexible vacation, a defined benefit pension plan, and group insurance.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

Qualifications

• Minimum of four years of relevant experience.
• Knowledge of French is required.

Responsibilities

• Coordinate the development of a quality assurance strategy.
• Prepare and recommend action plans to address issues.
• Analyze data and provide recommendations.

Skills

Analytical Skills

Problem Solving

Coordination

Education

Bachelor's degree in a related field

Job description

As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of business solutions, computer networks, management systems, programs and database servers based on the organization's needs. You analyze and diagnose complex issues related to IT deliveries, rollouts, infrastructure operations, controls and quality assurance. You provide opinions in accordance with your discipline's rules and recommend solutions to improve and optimize standards, policies and programs. You propose implementation plans. You actively help establish and implement a quality assurance strategy for business solutions in a medium- to large-scale focus area. Your projects and initiatives require extensive knowledge of your line of work. You coordinate the planning, design and execution of projects and initiatives. You help solve complex problems using your analytical skills and detailed knowledge of your line of business. Coordination is critical. You interact with stakeholders working in other fields. You serve as a resource person for your unit, clients and partners. More specifically, you will be required to :

• Coordinate the development of a quality assurance strategy for targeted teams.

• Identify, input, analyze and interpret data to support testing phases, implementation strategies, quality assurance testing, decision-making and processes that monitor the application of management policies and practices.

• Analyze risks. Write reports, propose solutions and make recommendations. Provide advice on how to implement recommendations.

• Prepare and recommend action plans to address issues in accordance with rules and parameters.

• Actively help develop, implement and update management policies, practices and standards.

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of four years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Information technology (FG)

Unposting Date

2025-08-8