Special Accounts Officer

Alberta Financial Services Corporation; Alberta; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dedicated professional to manage a portfolio of distressed accounts. This role offers the chance to work in a collaborative environment, focusing on recovery while maintaining the company's reputation. You will engage in strategic planning, provide guidance on high-risk accounts, and navigate complex financial situations. With a strong emphasis on problem-solving and communication, this position promises growth opportunities and the chance to make a significant impact in Alberta's agricultural sector. If you have a passion for agriculture and finance, this role could be the perfect fit for you.

Benefits

Health, dental, and vision benefits

$950 Annual health spending account

Corporate functions

Winter closure

Generous vacation and special leave days

Health and wellness initiatives

Qualifications

• University degree or equivalent experience required.
• 7 years of experience in lending and collections, particularly high-risk accounts.

Responsibilities

• Manage a portfolio of distressed accounts across various AFSC product lines.
• Collaborate with Credit and operations to resolve defaulted accounts.

Skills

Problem Solving

Verbal Communication

Site Inspections

Financial Analysis

Risk Assessment

Education

University Degree

7 years of lending and collection experience

Job description

Posted Monday, January 6, 2025 at 9:00 AM | Expires Tuesday, January 21, 2025 at 8:59 AM

At AFSC, we care about each other, about Alberta and about agriculture. PEOPLE ARE OUR FOUNDATION. We want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. CLIENTS ARE OUR FOCUS. The perseverance and hard work we see from our clients inspires us to show that same work ethic in everything that we do. EXCELLENCE IS OUR ASPIRATION. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces for people around the world. Working together, we grow and sustain the agriculture industry in Alberta.

Posting will close 20th January 2025.

Location is flexible, within Alberta, dependent on the successful applicant.

Reporting to the Senior Manager Credit & Special Accounts, this role is responsible for the administration and management of a portfolio of distressed accounts, which could include any and all of AFSC's product lines. The position requires a high degree of independence, specialized knowledge, and experience in working with the uncertainty of an optimal solution in a rapidly changing environment. The position will require creative, strategic planning to work with clients. In the event the account is no longer viable, the position will be responsible for navigating an exit strategy and maximizing recoveries. A high degree of communication is required, and the position can be called upon to provide advice and guidance to operations on challenged accounts and account takeovers.

What will your growth opportunities look like in this role?

• Working with a collaborative group, on often times specialized lending files in addition to other government support programs, with the intent to balance recovery and reputation. You come to understand various policies and procedures while applying various Acts to account management.
• Maintaining a professional and independent management of businesses and persons while seeking opportunities to find and negotiate solutions for both AFSC and the debtor.
• Working closely with Credit, garnering increased knowledge or expand on cash flow and security analysis and solutions.

What will you be responsible for?

• The successful applicant will be responsible for a portfolio of specialized files which can be made up of lending and/or insurance and/or AgriStability and/or Agri recovery collections.
• Overall portfolio management including administration of high-risk accounts.
• Reporting on the specific and overall Special Accounts portfolio including analysis of the specific reserves.
• Actively collaborating with Credit, operations, and Loan compliance to identify and resolve accounts that are in default.
• Provide assistance and support to operations specific to high-risk accounts, resolution, guidance and advice while adhering to continuously improving processes and working within AFSC policies.

Knowledge, Skills, and Abilities

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
• Ability to conduct site inspections to inventory and appraise collateral; assess environmental risk and management of operations.
• Strong working knowledge of the various industries in Alberta, including agriculture and agri-business, with an understanding of the various economic drivers and events that can impact operations and businesses.
• Strong working knowledge of financial, analytical and credit acumen in order to analyze financial information and to assess risk.
• Keep abreast of changes in accounting practices, legislation, regulations and other factors as they relate to financial representation and collection practices.

Education and Experience

• University Degree or additional related work experience as deemed equivalent.
• 7 years of combined lending (including high-risk accounts) and collection experience.

What else is in it for you?

• Health, dental, and vision benefits on your first day of employment.
• $950 Annual health spending account.
• Corporate functions.
• Winter closure.
• PSPP contributions.
• Generous vacation and special leave days.
• Health and wellness initiatives.

About AFSC

For over 80 years Agriculture Financial Services (AFSC) has provided Alberta's agricultural producers and agribusinesses with loans, crop insurance and farm income disaster assistance. At AFSC, we’re proud of the work we do to help build a strong, growing and diversified agriculture and agri-food industry in Alberta. Many AFSC team members are also producers and know first-hand the challenges and rewards Alberta producers face.