Spare Parts & Warranty Technician / Technicien pièces de rechange & garanties

Bronswerk Group; Brossard; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading marine HVAC solutions provider seeks a Spare Parts & Warranty Technician. The role involves sourcing spare parts, managing warranty claims, and providing excellent customer service. Candidates should possess a mechanical engineering diploma and have 5–7 years of related experience. Bilingualism in French and English is essential for effective communication with clients in North America and Europe.

Benefits

Competitive salary

Life & Health Insurance

Dental Insurance

Bonus Program

Retirement program

Wellness Program

Qualifications

• 5-7 years of experience in a manufacturing or repair environment.
• Ability to read and understand mechanical and electrical engineering drawings.
• Bilingual French and English for communication.

Responsibilities

• Source and coordinate sales of spare parts.
• Manage incoming warranty claims.
• Build relationships with customers by providing service.

Skills

Customer service

Problem-solving

Mechanical assembly

Interpersonal communication

Education

Mechanical Engineering Technical Diploma

Job description

Overview

Who are we?

Bronswerk Marine is a global leader of complete marine heating, ventilation, air conditioning and refrigeration (HVAC-R) systems providing turnkey solutions for commercial and military vessels through its 12 offices worldwide. Bronswerk manages the entire process of the system life cycle; from design to commissioning, installation and in-service support.

What will be your role?

Reporting to ISS Director, the Spare Parts & Warranty Technician will work with the In-Service-Support Team in supporting our customers with Spare Parts requests. In the role of warranty technician, you will resolve issues with products under warranty by performing diagnostics, failure analysis, and coordinate the replacement of the defective parts.

Responsibilities :

• Responsible for sourcing and coordinating sales of spare parts for all Bronswerk Marine & Offshore projects.
• Provide customer service to meet their spare parts needs, in accordance with BMI’s parts protocols and processes.
• Ability to read and understand mechanical and electrical engineering drawings.
• Research and identify alternative spare parts, if spare parts are obsolete, to match and fit and meeting client specification requirements.
• Review and manage all incoming warranty claims following Bronswerk Warranty Claim Procedures.
• Ensures that drawings are current (modified where needed by Engineering staff).
• Build relationships with customers by providing helpful and friendly service.
• Communicates with vendors documentation requirements and assembles packages as per customer needs.
• Ensures supporting documents for invoicing is provided to the Finance Department to maximize positive cash flow
• Lead effort to ensure equipment documentation is up to date.
• Provide shop and subcontractor support including, but not limited to :
• Issuing purchase orders for spare parts;
• Document verifications;
• Ensure quality documentation is carried out and documented;
• Interacting with Client staff as required, to achieve material acceptance;

Candidate profile

• 5- 7 years of experience in a manufacturing or repair environment
• Mechanical Engineering Technical Diploma (College Degree) or equivalent work experience
• Overhaul / repair shop experience (an asset)
• Demonstrated ability to work independently and manage multiple tasks
• Strong interpersonal and written / verbal communication skills with the ability to develop effective working relationships
• Exposure to project, cost and schedule management is a plus
• Possess excellent judgement and professional maturity
• Knowledge of Military Standards, an asset
• Excellent problem-solving skills and solid mechanical assembly know-how
• Bilingual French and English : frequent communications with other North American offices and interactions with clients and suppliers based in North America and Europe.
• Ability to gain a Canadian security clearance (Canadian Citizen or Permanent Resident) and controlled goods is required.

What sets us apart :

• Industry leader in Marine HVAC and Refrigeration Systems
• A workplace that encourages teamwork and innovation in order to meet our customers’ needs
• Competitive salary
• Life & Health Insurance, Dental Insurance, Short- and Long-term disability
• Bonus Program
• Employee Assistance Program / Telemedicine
• Wellness Program
• Retirement program