Spare Parts & Warranty Technician / Technicien pièces de rechange & garanties

Bronswerk Group; Brossard; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading marine HVAC solutions provider in Montérégie is seeking a Spare Parts & Warranty Technician. This role involves assisting customers with spare parts requests, resolving warranty issues, and coordinating with vendors. Candidates should have 5-7 years of relevant experience and a Mechanical Engineering Technical Diploma. Bilingualism in French and English is essential. The position offers a competitive salary and comprehensive benefits including health insurance and a retirement program.

Benefits

Competitive salary

Health Insurance

Bonus Program

Retirement program

Wellness Program

Qualifications

• 5-7 years of experience in a manufacturing or repair environment.
• Overhaul/repair shop experience is an asset.
• Ability to obtain Canadian security clearance.

Responsibilities

• Source and coordinate sales of spare parts for all projects.
• Provide customer service to meet spare parts needs.
• Manage incoming warranty claims according to procedures.

Skills

Customer service

Mechanical assembly knowledge

Problem-solving skills

Bilingual French and English

Education

Mechanical Engineering Technical Diploma

Job description

Who are we?

Bronswerk Marine is a global leader in complete marine heating, ventilation, air conditioning, and refrigeration (HVAC-R) systems, providing turnkey solutions for commercial and military vessels through its 12 offices worldwide. Bronswerk manages the entire process of the system life cycle, from design to commissioning, installation, and in-service support.

What will be your role?

Reporting to the ISS Director, the Spare Parts & Warranty Technician will work with the In-Service Support Team to assist customers with Spare Parts requests. As a warranty technician, you will resolve issues with products under warranty by performing diagnostics, failure analysis, and coordinating the replacement of defective parts.

Responsibilities:

• Source and coordinate sales of spare parts for all Bronswerk Marine & Offshore projects.
• Provide customer service to meet spare parts needs, following BMI’s parts protocols and processes.
• Read and understand mechanical and electrical engineering drawings.
• Research and identify alternative spare parts if existing parts are obsolete, ensuring they match and meet client specifications.
• Review and manage all incoming warranty claims according to Bronswerk Warranty Claim Procedures.
• Ensure drawings are current and modified as needed by Engineering staff.
• Build relationships with customers through helpful and friendly service.
• Communicate with vendors regarding documentation requirements and assemble packages as per customer needs.
• Provide supporting documents for invoicing to the Finance Department to optimize cash flow.
• Ensure equipment documentation is up to date.
• Support shop and subcontractor activities, including issuing purchase orders, document verification, and ensuring quality documentation.
• Interact with client staff as required to achieve material acceptance.

Which candidate profile are we looking for?

• 5-7 years of experience in a manufacturing or repair environment.
• Mechanical Engineering Technical Diploma (College Degree) or equivalent work experience.
• Overhaul/repair shop experience is an asset.
• Ability to work independently and manage multiple tasks.
• Strong interpersonal and communication skills, with the ability to develop effective working relationships.
• Exposure to project, cost, and schedule management is a plus.
• Excellent judgment and professional maturity.
• Knowledge of Military Standards is an asset.
• Excellent problem-solving skills and mechanical assembly knowledge.
• Bilingual in French and English, with frequent communication with North American offices and interactions with clients and suppliers in North America and Europe.
• Ability to obtain Canadian security clearance and controlled goods authorization.

What sets us apart:

• Industry leader in Marine HVAC and Refrigeration Systems.
• A workplace that encourages teamwork and innovation to meet customer needs.
• Competitive salary.
• Comprehensive benefits including Life & Health Insurance, Dental Insurance, Short- and Long-term disability.
• Bonus Program.
• Employee Assistance Program / Telemedicine.
• Wellness Program.
• Retirement program.