Spanish Bilingual Sales Representative

MCI; Nova Scotia; On-site; CAD 30,000 - 60,000; Full time

Job summary

A growing tech-enabled business services firm in Canada is seeking a Spanish Bilingual Sales Representative to engage with customers and promote products. The ideal candidate is fluent in both Spanish and English, has excellent communication skills, and is passionate about sales. This position offers competitive compensation and growth opportunities within the company.

Benefits

Paid Time Off

Health Benefits

Life Insurance

Paid Training

Career Growth Opportunities

Qualifications

• Fluent in Spanish and English (spoken and written).
• Strong communication skills with proven sales ability.
• Self-motivated with a positive team spirit.

Responsibilities

• Conduct inbound and outbound sales calls in Spanish and English.
• Identify customer needs and recommend appropriate products.
• Build rapport and trust with clients to drive loyalty.

Skills

Fluent in Spanish and English

Strong communication and interpersonal skills

Ability to multitask and manage time effectively

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office Suite

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. We are seeking a motivated and customer-focused Spanish Bilingual Sales Representative to join our growing team. In this role, you will engage with Spanish- and English-speaking customers to promote products and services, resolve inquiries, and build lasting relationships. If you’re fluent in both languages and passionate about sales and service, we want to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Conduct inbound and outbound sales calls in Spanish and English.
• Identify customer needs and recommend appropriate products or services.
• Build rapport and trust with clients to drive customer loyalty and repeat business.
• Upsell and cross-sell offerings based on customer profiles and preferences.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with internal teams to ensure seamless customer experiences.
• Meet or exceed individual and team sales targets.
• Stay informed on product updates, promotions, and industry trends.
• Handle customer inquiries and resolve issues with professionalism and empathy.

Qualifications

• Fluent in Spanish and English (spoken and written).
• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Proven ability to meet sales goals and deliver excellent customer service.
• Comfortable using CRM systems and sales tools.
• Ability to multitask and manage time effectively.
• Self-motivated with a positive attitude and team spirit.

Preferred

• 1+ year of experience in sales, customer service, or call center environments.
• Familiarity with Microsoft Office Suite and Windows-based systems.
• Experience working with diverse customer bases.

Compensation & Benefits

What You Can Expect from MCI:

We offer compensation and benefits packages designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we provide a variety of benefits and incentives to support and reward our team members.

• Paid Time Off: PTO and paid holidays.
• Health Benefits: Full-time employees are eligible for supplemental health coverage.
• Life Insurance: Life insurance options available.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Focus on internal promotions and advancement opportunities.
• Paid Training: Training while earning a paycheck.
• Work Environment: Team-oriented culture that fosters collaboration.
• Casual Dress Code: Casual attire is acceptable.

Compensation & Benefits that Fit Your Life

MCI tailors offerings to fit the needs of our diverse team across locations. Specific benefits may vary by geography, but the core commitment remains: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. The role is largely sedentary and requires sitting/standing for long periods while using a computer and telephone headset. The employee may occasionally need to move about the office, reach, lift up to forty (40) pounds, and use office equipment including a phone, copier, and printer.

Conditions of Employment

• All MCI Locations: Must be authorized to work in the country where the job is based.

Subject to program and location of the position:

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers depend on results.
• Must be willing to submit to drug screening. Job offers depend on results. (Does not apply in Canada)

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless undue hardship would result. For accommodations, contact Human Resources.

Equal Opportunity Employer

All aspects of employment at MCI are based on merit and qualifications. We are committed to a diverse, equal-opportunity environment and do not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered in accordance with local and federal requirements.

MCI will not tolerate discrimination or harassment and provides reasonable accommodations to qualified employees with protected disabilities as required by law. This description may be revised at any time; it is not an employment contract and either party may terminate employment at will.

About Us

MCI helps customers tackle CX and DX challenges with industry-leading solutions that deliver exceptional experiences and performance. We provide BPO, staff augmentation, contact center services, and IT services. MCI employs 10,000+ people with 150+ client partners across multiple brands and locations.

Note: This job description is intended to provide a general overview of the role and is not an exhaustive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise the description at any time.