Spa Sales Associate - Dan Leckie Way

Hand & Stone Massage and Facial Spa Canada; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A well-established spa in Toronto is seeking a full-time Spa Sales Associate to provide exceptional customer service and manage front desk operations. The ideal candidate will possess strong interpersonal skills, sales experience, and a passion for wellness. Join a supportive team where you can grow in a dynamic environment while enjoying an attractive compensation package with bonus incentives.

Benefits

Attractive compensation package

Sales-based bonus incentives

Medical/dental benefits for full-time employees

Qualifications

• Minimum of 1–2 years of customer service and sales experience.
• Strong communication skills with clients and team members.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Responsibilities

• Deliver high level of customer service and meet sales goals.
• Assist clients in scheduling appointments and managing bookings.
• Promote spa membership sales and services effectively.

Skills

Interpersonal skills

Customer service

Sales experience

Organizational skills

Education

High School diploma or equivalency

College/University education

Job description

We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.

We are looking for a dynamic individual, with great interpersonal skills, for a full‑time position as a Spa Sales Associate at our well established Spa in Toronto's Dan Leckie Way / Liberty Village neighbourhood. Key responsibilities include delivering a high level of customer service, meeting sales goals, effectively managing the front desk and overall operational responsibilities.

Job Summary

The Spa Sales Associate plays a vital role in providing exceptional customer service and support within the spa environment. This position involves assisting clients with their needs, maintaining a serene atmosphere, and ensuring that all spa services are delivered to the highest standards. The ideal candidate will be passionate about wellness and beauty, with a strong commitment to enhancing the client experience.

Essential Job Functions

• Greet clients warmly and provide them with information about spa services and treatments.
• Assist clients in scheduling appointments and managing their bookings and processing of payments.
• Business growth (promotion of membership sales, services, products).
• Maintain cleanliness and organization of the spa area, including treatment rooms and common spaces.
• Prepare treatment rooms for services, ensuring all necessary supplies are stocked and ready.
• Provide support to therapists and estheticians during treatments as needed.
• Handle client inquiries and concerns professionally, ensuring a positive experience.
• Promote spa products and services to enhance client satisfaction and retention.
• Stay informed about industry trends and new treatments to provide accurate information to clients.
• Monitoring and handling of requests/queries via media tools, email, website.

Requirements

• High School diploma or equivalency; college/university will be an asset.
• Minimum of 1–2 years of customer service, sales experience.
• Previous experience in a customer service role is preferred, ideally within a spa or wellness setting.
• Strong interpersonal skills with the ability to communicate effectively with clients and team members.
• Desire to pursue a high level of customer service.
• Ability to organize and set work priorities.
• Ability to work both independently and collaboratively.
• Ability to exercise a high level of tact, diplomacy, professionalism and confidentiality.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Flexibility to work various shifts, including weekends and holidays as required.
• Basic knowledge of spa treatments and products is a plus but not mandatory.

Why Should You Apply?

We offer a supportive, friendly environment and an attractive compensation package with a base hourly rate PLUS sales‑based bonus incentives. Medical/dental benefits might become available for successful candidates working full‑time. If you have the skills necessary to be a successful Spa Sales Associate, we would love to hear from you. WE ARE INTERVIEWING AND HIRING NOW!

Join our team as a Spa Sales Associate where you can contribute to creating an inviting atmosphere for our clients while promoting relaxation and well‑being!

Compensation: $17.50 - $25.00 per hour

At Hand and Stone, Opportunity Knocks.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.

What Sets Us Apart

A Mission That Matters

Our work helps people feel their best—every day.

A Team That Supports You

We foster respect, inclusion, and collaboration across every role.

A Brand That Invests in Growth

We’re growing nationwide and committed to franchise and employee success.

Hand & Stone is hands down the best place I have worked at since becoming an RMT. The environment is stress free, the hours are flexible and the team is like a second family to me. Not to mention the membership based services provide a steady flow of clients. So happy to be part of the Hand & Stone team!