Spa Reservations Agent

Fairmont Hotels & Resorts; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

Fairmont Hotels & Resorts is seeking a Spa Reservations Agent for their Banff Springs location. Ideal candidates are detail-oriented and outgoing, ready to grow within the hospitality industry. The role involves managing reservations, guest interactions, and operational support in a stunning alpine environment. Competitive hourly wage starting at CAD 18.93, with opportunities for career advancement and generous employee benefits.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Discounts on food & beverage

Qualifications

• Previous reservations or sales experience is an asset.
• Must display strong communication, analytical, organizational, and administrative skills.
• Must be willing to work shifts and varied days off.

Responsibilities

• Handle spa reservations and respond to guest inquiries via phone and email.
• Work closely with Spa Sales, Reception, and Leadership teams.
• Meet booking quotas and promote hotel services and spa amenities.
• Generate and audit daily reports, maintaining reservation accuracy.
• Assist with Spa Reception and Group Sales when needed.

Skills

Communication

Analytical Skills

Organizational Skills

Administrative Skills

Computer Skills

Tools

Opera Property Manager System (PMS)

Central Reservations System (CRS)

Book4Time booking system

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Spa Reservations Agent role at Fairmont Hotels & Resorts

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Join to apply for the Spa Reservations Agent role at Fairmont Hotels & Resorts

Who We Are :

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work / life combination.

Company Description

Who We Are :

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work / life combination.

Job Description

Join our vibrant Spa Reservations team at the Castle in the Rockies! Are you detail-oriented, outgoing, and ready to grow your career in Spa Reservations and Spa Revenue Management within the hospitality industry? Enjoy the stunning beauty of the Canadian Rockies while advancing your skills with us.

Starting Rate : $18.93 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.02

Job Duties Include

• Handle spa reservations, respond to guest inquiries via phone and email, and monitor voicemail to ensure timely responses.
• Work closely with Spa Sales, Reception, and Leadership teams to meet and exceed client expectations.
• Meet booking quotas, promote hotel services and spa amenities, and develop product knowledge to assist with treatment selection and retail sales.
• Generate and audit daily reports, maintain office records, and ensure reservation accuracy.
• Assist with Spa Reception, Attending, and Group Sales when needed, ensuring smooth spa operations.

Qualifications

Your Skills & Qualifications :

• Previous reservations or sales experience is an asset
• Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset
• Book4Time booking system experience an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong computer skills with a working knowledge of Word, and Excel
• Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.

Additional Information

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4 / meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY : Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application / recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence : [e-mail]

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Hospitality

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