Spa Reception Agent

AccorHotel; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company is hiring a Spa Reception Agent for Fairmont Spa in Banff. In this full-time role, you will provide exceptional guest experiences through personalized greetings, manage bookings, and ensure smooth operations at the spa. Candidates should have at least one year of experience in hospitality and possess excellent communication skills. Competitive pay and comprehensive benefits await you.

Benefits

Subsidized staff accommodation

One complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Access to exclusive room rates

Qualifications

• Minimum of 1 year experience in the spa industry or hospitality.
• Excellent communication skills, both written and spoken.

Responsibilities

• Provide personalized greetings and assist with treatment selections.
• Book and schedule treatments, manage guest requirements.
• Process payments and maintain reception inventory.

Skills

Communication

Education

Diploma or Degree in hospitality or related field

Tools

Microsoft Office Word

Microsoft Office Excel

Job description

First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection, and knowledge of the spa will ensure our guests have a lasting memory of their visit.

Starting Rate: $19.59

We recognize tenure through our compensation. Hourly rates increase after six months and yearly up to three years. At three years, the pay rate for this role would be $24.82.

Job Duties Include:

• Provide personalized greetings, assist with treatment selections, and resolve guest concerns to ensure an exceptional spa experience.
• Book and schedule treatments, respond to phone and email inquiries, and manage guest requirements with attention to detail.
• Oversee the reception area, control facility access, give tours, and maintain reception inventory and materials.
• Process payments for services and retail products, complete quality checks on spa bookings, and handle reporting tasks.
• Support Spa Reservations in a self-directed environment, adapt to shifting duties, and assist with other tasks as assigned.

Qualifications: Your Skills & Qualifications:

• Minimum of 1 year experience in the spa industry or hospitality, preferably in a similar position.
• Diploma or Degree in hospitality or a related field is an asset.
• Computer literacy in Microsoft Office Word and Excel.
• Excellent communication skills, both written and spoken.

Additional Information:

• Subsidized staff accommodation provided onsite for full-time employees.
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal).
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health, Orthodontics, Fertility Drugs, and Gender Affirmation for full-time permanent employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent employees.
• Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
• Access to the Mountain Explorer Travel Program, offering exclusive room rates and 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper, & Whistler.
• Discounts at our resorts' Food & Beverage Outlets, Fitness Centre, Spa, and Fairmont Banff Springs Golf Courses.

Visa Requirements: Must be legally eligible to work in Canada. The hotel cannot assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're launching your career or seeking a new adventure, we invite you to learn more about Fairmont Banff Springs and the extraordinary opportunities within our resort!

We encourage you to inform us if you require any accommodations during the application or recruitment process. We will work with you to meet your needs. For confidential inquiries about accommodations, please contact us.

Remote Work: Not specified

Employment Type: Full-time

Key Skills: In House Legal, Deputy, Adobe Photoshop, Import & Export, Cosmetics

Experience: 1 year

Vacancy: 1

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