Spa Practitioner

The Wickaninnish Inn; Tofino; On-site; CAD 47,000 - 68,000; Full time

Benefits offered by this job

Gratuities

Job summary

The Wickaninnish Inn is seeking a Spa Practitioner to deliver massage and spa treatments, ensuring personalized guest service and adherence to Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes standards. This on-site position requires a welcoming presence, strong product knowledge, and a commitment to excellence.

Ideal candidates will have 1000+ hours of Massage Therapy training, exceptional customer service, and the ability to work evenings and weekends.

Qualifications

• Minimum 1000 hours of Massage Therapy training.
• Excellent interpersonal and communication skills.
• Willingness to learn in a team environment while maintaining high standards.

Responsibilities

• Ensure efficient and personalized guest service meeting and exceeding standards.
• Provide welcoming greeting and consultation unique to each guest.
• Perform Massage and Spa treatments (Relaxation to Body Treatments).
• Project a friendly, professional demeanor and uphold spa standards.
• Promote spa products and offer home care guidance.
• Maintain spotless spa and treatment areas, fully stocked.

Skills

Massage Therapy

Customer service

Interpersonal skills

Organization

Multitasking

Communication

Education

1000 hours Massage Therapy training

Job description

Join our Spa Team as a Practitioner where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As a Spa Practitioner you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Provide a welcoming greeting and consultation unique to each guest.
• Perform Massage and Spa treatments on guests ranging from Relaxation Massage to Body Treatments.
• Project a friendly and professional demeanour to guests, upholding guest service standards of the Wickaninnish Inn.
• Promote the Spa’s products and educating guests on home care recommendations.
• Maintain spotless spa and treatment areas that are tidy and fully stocked.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary customer service skills and demonstrate a willingness to exceed guest expectations.
• Excellent interpersonal and communication skills.
• Strong organizational skills, attention to detail, ability to multi-task in a high standard environment, and creative problem-solving skills are necessary.
• A strong passion for the health and wellness industry.
• The availability to work evenings, weekends and open to adjusting schedule for business needs.
• A minimum 1000 hours of combined training in Massage Therapy modalities.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: Renumeration for Spa Practitioners is a combination of treatment and retail sales commissions. The commission range is 25% -35% and is dependant on your level of experience and training. A typical practitioner, working average treatments, 4 days week, would make approximately $34.00 - $49.00 per hour. Spa Practitioners also receive gratuities.