Spa Operations Supervisor

Elite Spa Group; St. Catharines; On-site; CAD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company where relaxation and self-care are at the forefront of our mission. As a Spa Operations Supervisor, you will play a pivotal role in overseeing daily operations and ensuring a serene environment for clients. Your leadership will guide staff to deliver exceptional service while optimizing operational procedures. With a focus on wellness and relaxation, this position offers an exciting opportunity to make a meaningful impact in the spa industry. If you have a passion for hospitality and a knack for operations, this role is perfect for you!

Qualifications

• Experience in spa or hospitality industry preferred.
• Strong leadership and operational skills required.

Responsibilities

• Oversee daily operations and ensure smooth workflow.
• Manage spa schedules and conduct staff training.
• Address client inquiries and maintain high service standards.

Skills

Supervisory Skills

Communication Abilities

Operations Management

Analytical Skills

Customer Service

Organizational Skills

Multitasking Skills

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Hospitality Management

Tools

Spa Management Software

Job description

Company Description

At Elite Spa Group, we believe in the transformative power of relaxation and self-care. Our spas are designed to be sanctuaries for rejuvenating your mind, body, and spirit. We are dedicated to providing a serene environment for our clients to unwind and indulge in luxurious treatments. Our mission is to deliver exceptional spa experiences that promote wellness and relaxation.

Role Description

This is a full-time on-site role for a Spa Operations Supervisor located in St. Catharines, ON. The Spa Operations Supervisor will oversee daily operations, ensure smooth workflow, and provide leadership to staff. Responsibilities include managing spa schedules, optimizing operational procedures, addressing client inquiries, conducting staff training, and maintaining high service standards. The supervisor will also analyze operations to identify areas for improvement and ensure compliance with health and safety regulations.

Qualifications

• Supervisory Skills and Communication abilities
• Operations and Operations Management experience
• Strong Analytical Skills
• Ability to provide excellent customer service
• Proficiency in spa management software and tools
• Strong organizational and multitasking skills
• Experience in the spa or hospitality industry is preferred
• Bachelor's degree in Business Administration, Hospitality Management, or related field