Spa Manager

InterContinental Hotels Group; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a leading hospitality group as a Spa Manager at their Toronto location, where you will oversee day-to-day operations of the Health Club/Spa. This position requires a certified massage therapist committed to providing exceptional client experiences while managing staff and ensuring quality service. Your expertise will help distinguish our brand from competitors.

Qualifications

• 1 year experience in massage therapy or equivalent education and experience.
• Current certifications or licenses required.
• Must speak fluent English.

Responsibilities

• Manage daily activities of the Health Club/Spa and ensure proper coverage.
• Deliver exceptional massage therapy and body conditioning treatments.
• Maintain spa environment that ensures superior service.

Skills

Communication

Problem solving

Organizational abilities

Training abilities

Education

Advanced vocational training in massage therapy

Job description

• Manage the day to day activities Health Club/Spa. Schedule employees and assign work to ensure proper coverage. Communicate and enforce policies and procedures.
• Monitor performance and recommend/initiate disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Create a spa environment and experience that distinguishes our brand from the competition and delivers superior service and value; ensure clients and Members are greeted upon arrival and invited back upon departure.
• Maintain adequate spa inventories and ensure facilities are prepared for daily services.
• Establish and maintain procedures for setting the environment for each client and Member; music level, conversation, temperature, and pressure of massage;
  • Review and assess client intake information to insure the best course of therapy for each client.
  • Deliver massage therapy and other body conditioning treatments, which may include steam or dry heat treatments, that are considered exceptional in both technique and customer service.
• Restock and reset treatment room when finished with shift including emptying trash, transporting dirty linens to laundry, stocking linen shelves, sweeping the room after salt treatments, and cleaning mirrors and sinks.
• Recommend to clients and Members body conditioning activities or treatment products for home care.
• Maintain record of treatments furnished to customers in accordance with established procedures.
• Promote team work and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned.

Qualifications and Requirements:

Advanced vocational training in a relevant field plus one year experience in massage therapy, or an equivalent combination of education and experience. Must speak fluent English. Current certifications or licenses required.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 25 pounds
• Extensive work with hands and arms

Other:

• Communication skills are utilized a significant amount of time when interacting with clients and guests.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• May be required to work nights, weekends, and/or holidays.