Spa Leisure Guest Services Assistant

Wyboston Lakes Resort; Kemptville; On-site; CAD 30,000 - 60,000; Part time

Job summary

A premier spa location is seeking a Guest Services Assistant to enhance the guest experience at our spa. Responsibilities include hosting guests, maintaining cleanliness, and performing emergency pool rescue duties. Ideal candidates will have strong communication skills and a friendly demeanor. This part-time role is 7 hours a week, primarily on Saturdays.

Benefits

Christmas Day and Boxing Day Off

Team Member Discount on spa services

Flexible Working

Free Meal While at Work

Qualifications

• Previous experience in a customer-facing role.
• Ability to swim for emergency pool rescue duties.
• Genuinely friendly demeanor and a smile.

Responsibilities

• Handle emergency pool rescue duties as needed.
• Welcome and host guests at the spa.
• Ensure the spa areas are clean and organized.

Skills

Great communication skills

Ability to lift and manoeuvre objects

Customer service orientation

Reliability

Ability to work under pressure

Job description

Overview

We are excited to have the opportunity for someone to join our fantastic Spa Team as a Guest Services Assistant. The successful applicant will be joining the team at Y Spa within the Wyboston Lakes Resort, Bedfordshire. You will make a difference to every guest and ensuring all our guests have a positive and memorable experience at the spa and return many times is a key part of the role.

The role covers all areas of the Spa to enrich the days through variety and upskilling. It can include:

• Pool water tests, health and safety walk rounds, tours, clearing and organising towels and robes both clean and those needing laundering, day to day cleaning of changing rooms, thermal area and upstairs facilities.
• Open and close of the Spa, welcome and host our guests during their time with us.

This role is 7 hours per week working on a Saturday with a 9pm finish time. Additional hours may also be available.

Responsibilities

• Emergency Pool rescue duties. (training provided, but will need to be able to swim)
• Ability to manoeuvre trollies full of towels and robes and lift in and out of delivery cages
• Great communication skills
• The natural urge to be helpful and be genuinely friendly
• Someone who is reliable and able to work under pressure
• Previous experience within a customer facing role and able to multitask
• A smile! Someone who likes people

Benefits

• Christmas Day and Boxing Day Off
• 3 Team Member Parties a year- Spring, Summer and Winter
• Apprenticeships- the opportunity to learn and earn at the same time
• Team Member Discount on golf, food, drink, bedrooms and our award-winning Y Spa
• Team Member Referral Scheme worth £300
• Free Meal Whilst at Work
• Access to Perkbox which gives you discounts on over 200 brands and shops nationwide
• Flexible Working
• Team Member Christmas Santa Lunch, Christmas Presents and Christmas Party
• Service Charge

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer.