Spa Experience Coordinator - Full Time, Seasonal (August to January)

AccorHotel; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel in Vancouver is seeking a dedicated Spa Coordinator to provide exemplary customer service while ensuring smooth spa operations. The ideal candidate will have at least two years of experience in the spa or hospitality industry and possess strong communication skills. This role offers competitive pay, career development opportunities, and a wellness-focused environment.

Benefits

Competitive rate of $31.00 per hour

Complimentary work meal

Career development opportunities

Exclusive discounts on dining

Qualifications

• Minimum of 2 years experience in spa or hospitality industry.
• A passion for spa and wellness.
• Previous experience in a luxury environment is an asset.

Responsibilities

• Uphold the highest standard of customer service at all times.
• Coordinate guest spa experiences efficiently.
• Maximize departmental revenues through upsells.

Skills

Service-focused personality

Fluency in English

Strong communication skills

Organization

Computer literacy

Education

Diploma or Degree in hospitality or related field

Tools

Booking software

Office Word

Excel

Job description

Why work for Fairmont Pacific Rim

• A competitive rate of $31.00 per hour
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Career development opportunities with national and international promotion opportunities. The sky is your limit.

What you will be doing :

• Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
• Coordinate guest spa experiences efficiently and accurately via phone, email, text, in person, or with other departments utilizing spa reservation software.
• Identify, empathize, and address guest concerns.
• Maximize departmental revenues through treatment and retail upsells.
• Engage in monthly boutique incentive programs through individual and team goals.
• Operate point of sale system ensuring accurate guest folios.
• Maintain thorough knowledge about all aspects of spa facility treatments, fitness center, pool, and hotel policies and procedures.
• Ensure the facility is in peak condition at all times by actively circulating and reporting or entering work orders promptly.

Qualifications :

Your experience and skills include :

• Service-focused personality is essential; experience is an asset.
• Fluency in English; additional languages are a plus.
• Minimum of 2 years experience in spa or hospitality industry.
• A passion for spa and wellness.
• Previous experience in a luxury environment is an asset.
• Previous experience in retail sales is an asset.
• Diploma or Degree in hospitality or related field is an asset.
• Career-minded individual with strong personal initiative and a desire to achieve the department's vision and goals.
• Highly organized, results-oriented, with the ability to be flexible and work well under pressure in a fast-paced, changing environment.
• Strong communication and interpersonal skills, both written and verbal, with a professional appearance and demeanor.
• Energetic individual who can prioritize and complete many diverse tasks concurrently.
• Computer literacy in Office Word and Excel.
• Previous experience in booking software is an asset.

Additional Information :

Your team and working environment :

• Work in a wellness-focused, team-based environment dedicated to providing 5-Star service and care for our guests.
• A team dedicated to ensuring guests leave feeling rejuvenated.

Our commitment to Diversity & Inclusion :

We are an inclusive company and aim to attract, recruit, and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Remote Work : Employment Type :

Full-time

Key Skills

Ab Initio, Administration and Accounting, Android, Bid Management, Inventory Management, Embedded C

Experience : years

Vacancy : 1