Spa Experience Coordinator - Full Time

Accor Hotels; Vancouver; On-site; CAD 1,000; Full time

Job summary

Join a leading hospitality company as a Spa Experience Coordinator, where you will create memorable spa experiences for guests. This role requires a service-focused personality, strong communication skills, and a passion for wellness. You will coordinate spa bookings, address guest concerns, and ensure high standards of service in a team-oriented environment. Enjoy competitive pay, extensive benefits, and opportunities for career development.

Benefits

Complimentary work meal

Travel reimbursement program

Extensive benefits package

Company-matched pension plan

Complimentary hotel stay for new employees

Employee benefit card

Learning programs

Career development opportunities

Qualifications

• Minimum of 2 years’ experience in spa or hospitality industry.
• Fluency in English; additional languages are a plus.

Responsibilities

• Coordinate guest spa experiences efficiently via phone, email, or in person.
• Maximize departmental revenues through treatment and retail upsells.
• Maintain thorough knowledge about all aspects of the spa.

Skills

Service-focused personality

Strong communication skills

Organizational skills

Interpersonal skills

Education

Diploma or Degree in hospitality

Tools

Booking software

Office

Word

Excel

Job description

Company Description

First impressions are everything! As the next Spa Experience Coordinator, our Guests will enjoy the professional and personalized spa experience you have curated for them. The expertise you provide will ensure our guests have a memorable experience from reservation to spa visit to check-out and beyond.

Job Description

Why work for Fairmont Pacific Rim?

• A competitive rate of $31.00 per hour
• Complimentary work meal through our Colleague Dining Program
• Travel reimbursement program for a TransLink monthly pass
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Extensive benefits package including health, paramedical, dental, vision, life, and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and the ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• A hotel that delivers unique West Coast experiences through creativity, artistry, and elevated hospitality, while promoting art, music, and fashion programming in the city
• A Food & Beverage division that promotes growth, cross-training, and career development opportunities
• Employee benefit card offering discounted rates worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through CSR activities like Planet 21
• Career development opportunities with national and international promotion possibilities

What you will be doing:

• Uphold the highest standard of customer service by demonstrating and applying 5-Star service standards at all times.
• Coordinate guest spa experiences efficiently and accurately via phone, email, text, in person, or with other departments utilizing spa reservation software.
• Identify, empathize, and address guest concerns.
• Maximize departmental revenues through treatment and retail upsells.
• Engage in monthly boutique incentive programs through individual and team goals.
• Operate the point of sale system, ensuring accurate guest folios.
• Maintain thorough knowledge about all aspects of the spa, treatments, fitness center, pool, and hotel policies and procedures.

Ensure the facility is in peak condition at all times by actively circulating and reporting/entering work orders promptly.

Qualifications

Your experience and skills include:

• A service-focused personality is essential; experience is an asset
• Fluency in English; additional languages are a plus
• Minimum of 2 years’ experience in spa or hospitality industry
• A passion for spa and wellness
• Previous experience in a luxury environment is an asset
• Previous experience in retail sales is an asset
• Diploma or Degree in hospitality or related field is an asset
• Career-minded individual with strong personal initiative and a desire to achieve the department’s vision and goals
• Highly organized, results-oriented, with the ability to be flexible and work well under pressure in a fast-paced, changing environment
• Strong communication and interpersonal skills, both written and verbal, with a professional appearance and demeanor
• Energetic individual capable of prioritizing and completing many tasks concurrently
• Computer literacy in Office, Word, Excel
• Previous experience in booking software is an asset

Additional Information

Your team and working environment:

• Work in a wellness-focused, team-based environment dedicated to providing 5-Star service and care for our guests
• A team committed to ensuring guests leave feeling rejuvenated

Our commitment to Diversity & Inclusion:

We are an inclusive company and aim to attract, recruit, and promote diverse talent.

Why work for Accor?

We are more than a worldwide leader. We welcome you as you are and offer roles that match your personality. We support your growth and learning every day, ensuring work brings purpose to your life. Join us to explore Accor’s limitless possibilities.

Discover the life that awaits at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS